Cisco Support Tools 1.0 User Guide How to Create the Distinguished User Account 41
How to Create the Distinguished User Account Installation Step 8
The Support Tools Server installs the Tomcat Web server which runs as a service.
This service must run as a distinguished user. To do this:
A. Prior to installing the Support Tools Server, create the Distinguished User account
as described below.
B. After installing the Support Tools Server, assign the Distinguished User the
requisite directory privileges as described below.
How to Create the Distinguished User Account
Before installing the Support Tools Server, on the machine on which the
Support Tools Server will be installed, create a local or domain account to be used
for the Tomcat HTTP service.
Note: This account is only used to run the Tomcat HTTP Service and should not be
an administrator or user account for any other purpose. It is recommended that a
local account be created since this will restrict access of the Tomcat HTTP Service to
the one machine. In some scenarios using a local account for the Tomcat HTTP
Service will prevent users from authenticating with a domain account. If this
condition exists, you will need to use a domain account instead.
How to Assign Directory Privileges to the Distinguished User
If your Support Tools Server uses NTFS directory security that limits directory access
to specific users, after installing the Support Tools Server, ensure that, in
addition to the <machine>\System account, the distinguished user for the Tomcat
HTTP Service has the following privileges to the Support Tools root directory and all
of its subdirectories:
• Modify
• Read & Execute
• List Folder Contents
• Read
• Write
For example,