Cisco Systems 1.0 (1) About Cisco Common Utilities

Cisco Support Tools 1.0 User Guide About Cisco Common Utilities 153
About Cisco Common Utilities
Cisco common utilities are a set of Cisco-authored utilities designed for use with the
ICM components supported by Support Tools 1.0(1).
Accessing Cisco Common Utilities
Most Cisco common utilities are command-line based, and can be run from either the
Support Tools Dashboard or from an individual node. Command-line access to
individual nodes can be local or remote (via methods like TelNet, pcAnywhere, etc.).
Several Cisco common utilities are GUI-based. While menu commands for these
utilities appear in the Support Tools Dashboard, they cannot in fact be launched from
there. Access to these tools is limited to the individual node (either locally or via
remote GUI such as pcAnywhere). These GUI-based Cisco tools include:
• icmdba
• rtrtrace
• ss7nictrace
Cisco Common Utilities Locations
For the most part, Cisco Common Tools are installed on core ICM components only:
AWs, PGs, Call Routes, and Loggers. Not every utility is installed on every node. For
example, CICMan is only present on NAM Call Routers. See the table in the next
section for more information.
If you attempt to launch a utility that is not present on the current system, the
Support Tools Dashboard returns a response identical to the response you would get
if you tried to spawn a non-present utility from a command prompt.