Cisco Systems 1.0 (1) manual About Cisco Common Utilities, Accessing Cisco Common Utilities

About Cisco Common Utilities

Cisco common utilities are a set of Cisco-authored utilities designed for use with the ICM components supported by Support Tools 1.0(1).

Accessing Cisco Common Utilities

Most Cisco common utilities are command-line based, and can be run from either the Support Tools Dashboard or from an individual node. Command-line access to individual nodes can be local or remote (via methods like TelNet, pcAnywhere, etc.).

Several Cisco common utilities are GUI-based. While menu commands for these utilities appear in the Support Tools Dashboard, they cannot in fact be launched from there. Access to these tools is limited to the individual node (either locally or via remote GUI such as pcAnywhere). These GUI-based Cisco tools include:

•icmdba

•rtrtrace

•ss7nictrace

Cisco Common Utilities Locations

For the most part, Cisco Common Tools are installed on core ICM components only: AWs, PGs, Call Routes, and Loggers. Not every utility is installed on every node. For example, CICMan is only present on NAM Call Routers. See the table in the next section for more information.

If you attempt to launch a utility that is not present on the current system, the Support Tools Dashboard returns a response identical to the response you would get if you tried to spawn a non-present utility from a command prompt.

Cisco Support Tools 1.0 User Guide About Cisco Common Utilities 153