Cisco Systems 1.0 (1) manual About Common Utilities, Accessing Common Utilities

About Common Utilities

Common utilities are a set of third-party utilities, present on all or most Windows/ICM systems, that may be useful when troubleshooting ICM components. For the sake of convenience, the Support Tools Dashboard provides direct access to these utilities through its interface.

Note: This guide does not provide detailed documentation on using third-party tools. In all cases, extensive documentation is available from a variety of sources, including user guides, the Web, and from the tools themselves. For those third-party utilities on which Cisco-specific documentation does exist on http://www.cisco.com, links have been provided.

Accessing Common Utilities

Most common utilities are command-line based, and can be run from either the Support Tools Dashboard or from an individual node. Command-line access to individual nodes can be local or remote (via methods like TelNet, pcAnywhere, etc.).

Several common utilities are GUI-based. While menu commands for these utilities appear in the Support Tools Dashboard, they cannot in fact be launched from there. Access to these tools is limited to the individual node (either locally or via remote GUI such as pcAnywhere). These GUI-based third-party tools include:

•isql/w

•sqlew

•winmsd

Common Utilities Locations

Almost all Common Utilities are installed on all Support Tools nodes/Windows OSs. Several (see the table in the next section) may be particular to SQL Server installations.

Common Utilities at a Glance

The following Support Tools utilities are bundled third-party Windows, DOS, and Unix utilities. Most can be run both from within the Dashboard interface, or from an external command line.

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