How to Enable Ports for Support Tools

Installation Step 7

Support Tools has the following port requirements:

Tomcat HTTP and HTTPS Port

Tomcat bundled with Support Tools by default listens for HTTP requests on port 8188 and HTTPS requests on port 8189.

If a firewall stands between the Support Tools Server and any Support Tools node, and/or between the Support Tools Server and remote users, you must enable these ports on the firewall.

As desired, during installation or subsequent reconfiguration you can modify Tomcat to use different HTTP and HTTPS ports. Note, however, that if you install the Support Tools Server on an ICM AW, ports 80 and 443 (the standard HTTP and HTTPS ports) are likely already being used by the ICM WebView reporting tool.

Note: Enabling the HTTPS port on a firewall is only necessary if you configure the Dashboard Login page for SSL. For more information, see How to Configure the Dashboard Login for SSL.

Support Tools Listening Port

Support Tools requires a port to initiate connections with and listen for responses from ICM nodes. By default, the Support Tools Server uses port 39100. As desired, you can specify a different port during installation, or during subsequent modification to the Support Tool Server's configuration settings.

As part of the Support Tools installation/configuration:

Ensure that the port used by the Support Tools Server is available on the ICM nodes it manages.

If a firewall stands between the Support Tools Server and any of its ICM nodes, you must enable that port on the firewall to allow a one-way outbound connection from the Support Tools Server.

See Also

For related information, see:

Cisco Support Tools 1.0 User Guide

How to Enable Ports for Support Tools 51

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Cisco Systems 1.0 (1) How to Enable Ports for Support Tools, Tomcat Http and Https Port, Support Tools Listening Port