Cisco Systems 1.0 (1) manual How to Use the CTITest Utility, To Access CTITest from the Dashboard

How to Use the CTITest Utility

Use the CTITest utility to debug in a Cisco ICM CTI environment. CTITest can be used as an interactive CTI client for demonstration or debugging purposes.

It connects to the CTI Server through a socket connection, and displays either all of the events that are occurring on the switch (a CTI bridge client application), or only the events which pertain to a single agent. If a CTITest has the same configuration that your application does, the expected events and switch behavior is seen in the CTITest program.

For use with CTIOS PGs only.

To Access CTITest from the Dashboard

To run CTITest from the Support Tools Dashboard:

1.Use the System Select screen to select the system (namely, PG) you want to work with.

2.From the Dashboard menu, select Cisco Common Tools > CTITest.

3.In the Arguments field, enter desired arguments, as described in the Using section below.

Note: When entering arguments, the ctitest command is already implied. Do not enter it in the Arguments field.

4.Specify the command duration time or accept the default (60 seconds). This is the amount of time the command will attempt to run before terminating.

5.If desired, check Elevate Command Priority. This ensures the command will run regardless of the level of server activity.

6.Click the Run button.

To Access CTITest from a Command Line on a Node

From a command-line on a CTIOS PG, you can access CTITest from any location on the local physical drive. For example:

c:\>ctitest

d:\temp>ctitest

Cisco Support Tools 1.0 User Guide How to Use the CTITest Utility 160