May Updated January
Cisco Support Tools User Guide
Release
Table of Contents
Section I. Using Cisco Web Utilities
Section II. Using Cisco Web Utilities from the Dashboard
Section IV. Using Cisco Common Utilities 152
Section V. Using Common Utilities 204
Part 5 Reference
276
About Cisco Support Tools Documentation
Audience
To Access Support Tools Documentation
Support Tools Documentation Set
Support Tools Document Conventions
Part 1 Support Tools Overview
Key Features
About Cisco Support Tools
See Also
About Cisco Support Tools 1.01
About Support Tools Components
Support Tools Server
Support Tools Node
See Also
About Support Tools Network Topology
About Support Tools Network Topology
Utility Installation Locations
About Support Tools Utilities
Non-Dashboard Utilities
Command-Line vs GUI Access
Privileged Utilities
Support Tools Utilities List
Cisco Web Utilities
Cisco Common Utilities
ICM
Common Utilities
All Support Set of files Tools nodes Findstr
Qualified DNS of the current systems
Windows NT
Accessing Dashboard
About the Support Tools Dashboard
Dashboard Privileges
See Also
About Support Tools Security
About Support Tools Platforms
ICM Platform
Support Tools Server Platform
Support Tools Node Platform
Support Tools Dashboard Browser Support
Frequently Asked Questions About Support Tools
See Also
Part 2 Installing and Configuring Support Tools
Section I. Installing Support Tools
Collect information for the install
About Installing Support Tools
Support Tools Installation Tasks
Create the Support Tools privileged user group
Install the Support Tools Server
Install the Support Tools Node
Create the Distinguished User Account
Post-Installation Configuration
Enable ports for Support Tools
Test the installation
See Also
How to Collect Information for a Support Tools Installation
About the Network Time Server
See Also
How to Create Support Tools User Groups
To Create Support Tools User Groups
Creating Local Accounts on the Support Tools Server
See Also
How to Create the Distinguished User Account
How to Create the Distinguished User Account
Cisco Support Tools 1.0 User Guide
Support Tools Server Hardware Prerequisites
Support Tools Server Software Prerequisites
Additional Software Prerequisites
Network Access to ICM Nodes
How to Install the Support Tools Server
To Install the Support Tools Server
Cisco Support Tools 1.0 User Guide
See Also
Support Tools Node Hardware Prerequisites
Support Tools Node Software Prerequisites
How to Install the Support Tools Node
To Install the Support Tools Node
See Also
How to Enable Ports for Support Tools
Tomcat Http and Https Port
Support Tools Listening Port
How to Enable Ports for Support Tools
How to Test the Support Tools Installation
To Access the Support Tools Dashboard
To Test the Connection to a Support Tools Node
How to Test the Support Tools Installation
Section II. Configuring Support Tools
About Configuring Support Tools
How to Modify Support Tools Basic Configuration
To Modify Support Tools Server Configuration
To Modify Support Tools Node Configuration
See Also
How to Disable Continuous Virus Scan for the Repository
How to Configure the Dashboard Login for SSL
To Configure the Dashboard Login for SSL
Http//hostname8188
How to Modify the Process Information List
Modifying the Process Information List
Distributing a Modified Process Information List
See Also
To Install WMI
Section III. Uninstalling/Reinstalling Support Tools
How to Uninstall Support Tools
To Uninstall the Support Tools Server
To Uninstall the Support Tools Node
See Also
How to Re-Install Support Tools
Restoring Customized .bak Files After Re-installation
SSL INF\
Part 3 Using the Support Tools Dashboard
Selecting a System to Work With
About Using the Dashboard for the First Time
Accessing Utilities in the Dashboard
Adding a System to the System List
Navigating and Refreshing Pages in the Dashboard
How to Access the Support Tools Dashboard
How to Use the Select System Screen
To Select the Current System
To Add a Support Tools Node to the System List
How to Use the System Management Screen
To Add a Node to the System List
To Test the Connection to a Node
To Delete a Node from the System List
To delete a Support Tools node from the system list
How to End a Dashboard Session
About Dashboard Troubleshooting
Login/Connection Problems
Utility Problems
Administrator if you believe you
Part 4 Using Support Tools Utilities
Section I. Using Cisco Web Utilities
About Cisco Web Utilities
Cisco Web Utilities at a Glance
Section II. Using Cisco Web Utilities from the Dashboard
OS/Hardware Information
How to Use the System Interrogate Screen
To View System Information
ICM Information
ICM Node
To Save System Information to a File
Third-Party Information
See Also
How to Use the Registry Screen
To View an ICM Registry
Viewing Registries for Multiple Customer Instances
To Save Registry Settings to a File
How to Use the Files Screen
To View a Saved File
To Rename a File
To Delete a File
To Download a File
How to Use the Compare Registries Screen
To Compare the Current System to Another
To Compare the Current System to a Saved Registry File
To Compare Two Saved Registry Files
Understanding the Compare Registries Display
To Copy Key Values Between Registries and Files
Viewing Registry Keys for Multiple Customer Instances
To Save a Registry Comparison to a File
See Also
How to Use the Processes Screen
To View Processes
To Terminate a Process
To Save the Processes List to a File
How to Use the Services Screen
To View Services
To Stop or Start a Service
To Save the Services List to a File
Stopping and Starting Dependent Services
See Also
How to Use the Log Collector
Products Supported for Log Collection
Log Collection General Steps
What are Merged Logs?
Merge Log Limitations
Viewing Entries in Merged Logs
For example, an ICM log entry might be prefaced by
How to Use the Create Log Group Screen
To Create a Log Group
See Also
How to Use the Log Groups Screen
To View Details of a Log Group
To Edit a Log Group Definition
To Rename a Log Group
To Delete a Log Group
How to Use the Create Log Collection Screen
To Create a Log Collection
How to Use the Log Collector
How to Use the Log Collections Screen
To View Details of Log Collections
To Download Collected Logs
To Delete a Log Collection
Log File Naming Conventions
Section III. Using Cisco Web Utilities from a Command Line
About Using Cisco Web Utilities from a Command Line
Command-Line Mode vs Interactive Mode
Web Utilities Location
Selecting a System to Use
Selecting a Different Target System
Selecting a Different Application Server
Getting Help for Command Line Tools
Saving, Viewing, and Retrieving Files
Embedded Spaces
Example view my file.txt
How to Use the Services Utility from a Command Line
To Access the Services Utility from a Command Line
Using the Services Utility from a Command Line
Command Line Options
Command Description Example
Viewing and Stopping a Service
Examples
See Also
How to Use the Processes Utility from a Command Line
To Run the Processes Utility from a Command Line
Using the Processes Utility from a Command Line
Command Line Options
Viewing and Killing a Process
See Also
To Run the System Interrogate Utility from a Command Line
Using the System Interrogate Utility from a Command Line
Download
Viewing System Information
How to Use the Registry Utility from a Command Line
To Run the Registry Utility from a Command Line
Using the Registry Utility from a Command Line
Viewing Registry Information
See Also
To Run the Compare Registries Utility from a Command Line
Using the Compare Registries Utility from a Command Line
Another, or from a file to a registry, using values
Performing a Registry Comparison
Copying Key Values from one Registry to Another
See Also
How to Use the Log Groups Utility from a Command Line
To Run the Log Groups Utility from a Command Line
Using the Log Groups Utility from a Command Line
Creating a Log Group
Lgtool loggera
How to Use the Log Collection Utility from a Command Line
To Run the Log Collection Utility from a Command Line
Using the Log Collection Utility from a Command Line
Alg loggroupname
Creating a Log Collection Request
Downloading Collected Logs
Regardless of the extension specified, is always Zip
Section IV. Using Cisco Common Utilities
Accessing Cisco Common Utilities
About Cisco Common Utilities
Cisco Common Utilities Locations
Cisco Common Utilities at a Glance
Utility Name Description
Cisco Support Tools 1.0 User Guide 156
Cisco Support Tools 1.0 User Guide 157
How to Use the CICMan Utility
To Access CICMan from the Dashboard
To Access CICMan from a Command Line on a Node
Using CICMan
Parameter Descriptions
How to Use the CTITest Utility
To Access CTITest from the Dashboard
To Access CTITest from a Command Line on a Node
Using CTITest
Configuring CTITest
Opening a Session
Logging
Pri /skill N.pri
About Cisco Common Utilities
To Access DBDiff from a Command Line on a Node
How to Use the DBDiff Utility
To Access DBDiff from the Dashboard
Using DBDiff
Cisco ICM Administrator Guide
To Access DumpCfg from a Command Line on a Node
How to Use the DumpCfg Utility
To Access DumpCfg from the Dashboard
Using DumpCfg
See Also
How to Use the Icmdba Utility
Accessing Icmdba
To Access MPTrace from a Command Line on a Node
How to Use the MPTrace Utility
To Access MPTrace from the Dashboard
Using MPTrace
Command Line Options
To Access Nicroi from a Command Line on a Node
How to Use the Nicroi Utility
To Access Nicroi from the Dashboard
Method
Using Nicroi
Using Tracing in Nicroi
Log Files
Roilog.txt File
Setting the Download Directory
Examples
With SFK 4 Tracing
To Access NMStart from a Command Line on a Node
How to Use the NMStart Utility
To Access NMStart from the Dashboard
Using NMStart
See Also
To Access NMStop from a Command Line on a Node
How to Use the NMStop Utility
To Access NMStop from the Dashboard
Using NMStop
For example c\ nmstop cisco pg3a
How to Use the OPCTest Utility
To Access OPCTest from the Dashboard
To Access OPCTest from a Command Line on a Node
Using OPCTest
Example
Debug Information
Exiting and Quitting OPCTest
How to Use the Procmon Utility
To Access Procmon from the Dashboard
To Access Procmon from a Command Line on a Node
Using Procmon
Process-Specific and Troubleshooting Commands
Basic Commands
Samples
This section examines some sample Procmon output
Cisco Support Tools 1.0 User Guide
See Also
How to Use the RTRTrace Utility
Accessing RTRTrace
How to Use the RTTest Utility
To Access RTTest from the Dashboard
To Access RTTest from a Command Line on a Node
Using RTTest
Status Output
Status Output Process
Process LastStateChange LastHeartBeat
Status Output Controller
Status Output Peripheral
Parameter Descriptions
Peripheral LastStateChange LastHeardFrom
Cisco Support Tools 1.0 User Guide
Turning up ICM Call Router Tracing with RTTest
Cisco Support Tools 1.0 User Guide
Turning Off Debug Tracing in RTTest
Ending an RTTest Session
How to Use the SS7NICTrace Utility
Accessing SS7NICTrace
How to Use the VRUTrace Utility
To Access VRUTrace from the Dashboard
To Access VRUTrace from a Command Line on a Node
Using VRUTrace
Section V. Using Common Utilities
Common Utilities Locations
Accessing Common Utilities
About Common Utilities
Common Utilities at a Glance
All Support Set of files Tools nodes Findstr
Current system, including protocol
Touch
How to Use the Arp -a Utility
To Access Arp -a from the Dashboard
Example
Using CAT
How to Use the CAT Utility
To Access CAT from the Dashboard
Syntax
See Also
How to Use the Chmod Utility
To Access Chmod from the Dashboard
Using Chmod
Specifies whether the file should be writable or not
How to Use the CP Utility
To Access CP from the Dashboard
Using CP
Command Line Options
How to Use the DF Utility
To Access DF from the Dashboard
Using DF
See Also
How to Use the Diff Utility
To Access Diff from the Dashboard
Using Diff
N1 a n3,n4 N1,n2 d n3 N1,n2 c n3,n4
Page
How to Use the DU Utility
To Access DU from the Dashboard
Using DU
See Also
How to Use the FGrep Utility
To Access FGrep from the Dashboard
Using FGrep
See Also
How to Use the Findstr Utility
To Access Findstr from the Dashboard
Using Findstr
$ Line position end of line
See Also
How to Use the Grep Utility
To Access Grep from the Dashboard
Using Grep
+c*de?f\*$
See Also
How to Use the Head Utility
To Access Head from the Dashboard
Using Head
See Also
How to Use the IPConfig -all Utility
To Access IPConfig -all from the Dashboard
About Common Utilities Cisco Support Tools 1.0 User Guide
How to Use the ISQL/W Utility
Accessing ISQL/W
How to Use the LS Utility
To Access LS from the Dashboard
Using LS
? Display program description
See Also
How to Use the MV Utility
To Access MV from the Dashboard
Using MV
Command Line Options
How to Use the NBTStat Utility
To Access NBTStat from the Dashboard
Using NBTStat
About Common Utilities Cisco Support Tools 1.0 User Guide
How to Use the Net Session Utility
To Access Net Session from the Dashboard
How to Use the Net Statistics Server Utility
To Access Net Statistics Server from the Dashboard
About Common Utilities Cisco Support Tools 1.0 User Guide
How to Use the Net Statistics Workstation Utility
To Access Net Statistics Workstation from the Dashboard
See Also
How to Use the NetStat Utility
To Access NetStat from the Dashboard
Using NetStat
See Also
How to Use the NSLookup Utility
To Access NSLookup from the Dashboard
Using NSLookup
How to Use the PathPing Utility
To Access PathPing from the Dashboard
Using PathPing
See Also
How to Use the Ping Utility
To Access Ping from the Dashboard
Using Ping
See Also
How to Use the PStat Utility
To Access PStat from the Dashboard
See Also
How to Use the RM Utility
To Access RM from the Dashboard
Using RM
See Also
How to Use the Route -print Utility
To Access Route -print from the Dashboard
About Common Utilities Cisco Support Tools 1.0 User Guide
How to Use the Shutdown Tool Utility
To Access Shutdown from the Dashboard
How to Use the Sqlew Utility
Accessing Sqlew
How to Use the Stopshut Utility
To Access Stopshut from the Dashboard
Using Stopshut
How to Use the Strings Utility
To Access Strings from the Dashboard
Using Strings
See Also
How to Use the Tail Utility
To Access Tail from the Dashboard
Using Tail
See Also
How to Use the Touch Utility
To Access Touch from the Dashboard
Using Touch
See Also
How to Use the Tracert Utility
To Access Tracert from the Dashboard
Using Tracert
How to Use the WC Utility
To Access WC from the Dashboard
Using WC
Example
How to Use the Which Utility
To Access Which from the Dashboard
Using Which
See Also
How to Use the WinMSD Utility
Accessing WinMSD
Part 5 Reference
How to Stop and Start the Support Tools Dashboard/Tomcat
To Stop or Start the Support Tools Dashboard/Tomcat
How to Stop and Start the Support Tools Server
To Stop or Start the Support Tools Server
How Stop and Start the Node Agent Service
To Stop or Start the Node Agent Service
How to Confirm the Support Tools Build Number
To Confirm the Support Tools Build Number
To Open a Technical Assistance Call
Cisco Support for Support Tools
Online Resources
Providing Information to TAC
Telephone North America Outside North America
Copyright
Doc Version
Index
Dbdiff, 153
Https
Processes and Services, 86, 101
Servlet Engine Sessions Ending in Dashboard Shutdown utility
Software requirements, 43
URL