Cisco Systems 1.0 (1) manual Opening a Session, Logging

5.It is suggested that you turn off heartbeats while debugging the CTI issues. To configure heartbeat to -1, use the command:

c:\abc\>ctitest: config /hb -1

6.Configure the agent to determine the desired Client Events for Client Mode. These vary depending on your CTI Server environment:

c:\abc\>ctitest: agent /periph <peripheral_id> /id <agentid> /password <password> /ext <extension> /inst <instrument>

Note: If there is no agent password required to login, use "" to specify a null value. Run the agent /? command for help.

Opening a Session

The open command performs a socket connection to the CTI Server, and issues the appropriate commands to the CTI Server to establish message communication. By default, the CTITest repeatedly attempts to open a session until it either opens a session, or the close or quit command is given. It automatically attempts to connect to the other side following a failure of the CTI Server. You can open a session after completing a configuration successfully as described below.

c:\abc\>ctitest: open

If your CTITest configuration is correct, a message appears similar to the following:

session #2 opened after 0 ms CCTime 13:52:32 PGStatus NORMAL Peripheral: Online

If errors are received while opening a session, verify your CTITest configuration as outlined above.

Logging In

You can login into the Automatic Call Distributor (ACD) that the PG is communicating with, if the session is successfully opened. Below is the syntax for issuing the login command:

Syntax: CTITest: login /? usage: agent_login ID PASSWORD [/periph N] [/instrument N] [/reason N] [/position N] [/supervisor N] [/auctoIN] [/manualIN] [/skill N[.pri] [/skill N[.pri]] ]

Based on the type and configuration of the ACD, you need to provide these parameters for a successful login. Once connected, you can change agent states, answer call, transfer call, make call, conference, etc. using CTITest.

Command Line Options

Below is list of frequently used commands in CTITest:

Cisco Support Tools 1.0 User Guide How to Use the CTITest Utility 162