Cisco Systems 1.0 (1) manual Using CTITest, Configuring CTITest

Using CTITest

Starting CTITest requires:

•The CTI Server (PG) IP address

•The socket number

•The agent ID and login information

Note: In addition to ctitest.exe, trace dll (icrmsgs.dll) is also located in the <icm_root>\bin directory. Because icrmsgs.dll is an active services file, it is recommended that these two files be copied into separate directory.

Configuring CTITest

Configure the CTITest as described in following steps. In the example below, abc is the separate directory as outlined above.

1.Set up a profile which consists of settings used as input to CTITest. To initiate a new profile, start the CTITest with the following command:

c:\abc\>ctitest /p <profile name>

2.Configure the CTI Server and socket where the CTITest connects to:

a.Configuring Side A CTI Server: Run the following command to configure the CTI Server Side A for the CTITest.

b.c:\abc\>ctitest: config /hostA <ctiserver_hostnameA> /portA <ctiserver_portA>

c.Configuring Side B CTI Server: Run the following command to configure the CTI Server Side B for the CTITest if you have a duplex configuration.

d.c:\abc\>ctitest: config /hostb <ctiserver_hostnameB> /portB <ctiserver_portB>

Note: In the above example, <ctiserver_hostnameA> <ctiserver_hostnameB> represents the IP address or host name of the CTI Server or PG side A and B, and <ctiserver_portA> <ctiserver_portB> represents the port number of side A and B.

Note: If it is a simplex environment, use "" to specify a null value.

3.Configure the CTI protocol version to 6: c:\abc\>ctitest: config /version 6

4.Configure the service mask to 7: c:\abc\>ctitest: config /service 7

Cisco Support Tools 1.0 User Guide How to Use the CTITest Utility 161