About Cisco Support Tools, Key Features | Cisco Systems 1.0 (1)

About Cisco Support Tools 1.0(1)

Cisco Support Tools 1.0(1) is a suite of over fifty utilities that allow you to manage and troubleshoot the ICM servers which process call load, routing, and reporting. Through Support Tools, you can troubleshoot configuration and performance problems on these systems from a single machine in your network--the Support Tools Server.

Access to utilities in the Support Tools suite is through a browser-based interface-- the Support Tools Dashboard--installed on the Support Tools Server. Levels of security control both access to the Dashboard and the ability to use specific tools once logged in. In low bandwidth conditions (for example, via dialup access) or when Web browsing is otherwise impractical, most Support Tools utilities can also be accessed and run via command line.

Key Features

The Support Tools suite includes the full set of standard diagnostic tools delivered with earlier ICM versions. It also provides key new functionality including:

•The ability to interrogate individual Support Tools nodes for their hardware/OS, Cisco component, and third party product information.

•The ability to view, stop, and start services running on Support Tools nodes.

•The ability to view and terminate processes running on Support Tools nodes.

•The ability to compare and synchronize registry settings from different Support Tools nodes.

•The ability to pull logs from most Support Tools nodes including ICM call routers, loggers, peripheral gateways (PGs), admin workstations (AWs), CTI Object Server (CTIOS), Cisco Collaboration Server (CCS), Cisco Email Manager (CEM), Cisco Media Blender (CMB), as well as Cisco CallManager.

•The ability to create enhanced time-synchronized merged logs across servers.

See Also

For related information, see:

About Support Tools Components

About Support Tools Network Topology

About Support Tools Platforms

About Support Tools Security

Cisco Support Tools 1.0 User Guide

About Cisco Support Tools 1.0(1) 10

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Cisco Systems 1.0 (1) manual About Cisco Support Tools, Key Features, See Also

Contents

Cisco Support Tools User Guide May Updated JanuaryRelease Table of Contents Section II. Using Cisco Web Utilities from the Dashboard Section I. Using Cisco Web UtilitiesSection IV. Using Cisco Common Utilities 152 Section V. Using Common Utilities 204 Part 5 Reference 276 About Cisco Support Tools Documentation Audience To Access Support Tools Documentation Support Tools Documentation Set Support Tools Document Conventions Part 1 Support Tools Overview About Cisco Support Tools Key FeaturesSee Also About Cisco Support Tools 1.01 Support Tools Server About Support Tools ComponentsSupport Tools Node See Also About Support Tools Network Topology About Support Tools Network Topology About Support Tools Utilities Utility Installation LocationsNon-Dashboard Utilities Command-Line vs GUI Access Privileged Utilities Support Tools Utilities List Cisco Web Utilities Cisco Common Utilities ICM Common Utilities All Support Set of files Tools nodes Findstr Qualified DNS of the current systems Windows NT About the Support Tools Dashboard Accessing DashboardDashboard Privileges See Also About Support Tools Security ICM Platform About Support Tools PlatformsSupport Tools Server Platform Support Tools Node Platform Support Tools Dashboard Browser Support Frequently Asked Questions About Support Tools See Also Part 2 Installing and Configuring Support Tools Section I. Installing Support Tools Collect information for the install About Installing Support ToolsSupport Tools Installation Tasks Create the Support Tools privileged user group Install the Support Tools Node Install the Support Tools ServerCreate the Distinguished User Account Enable ports for Support Tools Post-Installation ConfigurationTest the installation See Also How to Collect Information for a Support Tools Installation About the Network Time Server See Also To Create Support Tools User Groups How to Create Support Tools User GroupsCreating Local Accounts on the Support Tools Server See Also How to Create the Distinguished User Account How to Create the Distinguished User Account Cisco Support Tools 1.0 User Guide Support Tools Server Software Prerequisites Support Tools Server Hardware PrerequisitesAdditional Software Prerequisites Network Access to ICM Nodes How to Install the Support Tools Server To Install the Support Tools Server Cisco Support Tools 1.0 User Guide See Also Support Tools Node Hardware Prerequisites Support Tools Node Software Prerequisites How to Install the Support Tools Node To Install the Support Tools Node See Also Tomcat Http and Https Port How to Enable Ports for Support ToolsSupport Tools Listening Port How to Enable Ports for Support Tools To Access the Support Tools Dashboard How to Test the Support Tools InstallationTo Test the Connection to a Support Tools Node How to Test the Support Tools Installation Section II. Configuring Support Tools About Configuring Support Tools How to Modify Support Tools Basic Configuration To Modify Support Tools Server Configuration To Modify Support Tools Node Configuration See Also How to Disable Continuous Virus Scan for the Repository How to Configure the Dashboard Login for SSL To Configure the Dashboard Login for SSL Http//hostname8188 How to Modify the Process Information List Modifying the Process Information List Distributing a Modified Process Information List See Also To Install WMI Section III. Uninstalling/Reinstalling Support Tools To Uninstall the Support Tools Server How to Uninstall Support ToolsTo Uninstall the Support Tools Node See Also How to Re-Install Support Tools Restoring Customized .bak Files After Re-installation SSL INF\ Part 3 Using the Support Tools Dashboard Selecting a System to Work With About Using the Dashboard for the First TimeAccessing Utilities in the Dashboard Adding a System to the System List Navigating and Refreshing Pages in the Dashboard How to Access the Support Tools Dashboard How to Use the Select System Screen To Select the Current System To Add a Support Tools Node to the System List To Add a Node to the System List How to Use the System Management ScreenTo Test the Connection to a Node To Delete a Node from the System List To delete a Support Tools node from the system list How to End a Dashboard Session About Dashboard Troubleshooting Login/Connection Problems Utility Problems Administrator if you believe you Part 4 Using Support Tools Utilities Section I. Using Cisco Web Utilities About Cisco Web Utilities Cisco Web Utilities at a Glance Section II. Using Cisco Web Utilities from the Dashboard OS/Hardware Information How to Use the System Interrogate ScreenTo View System Information ICM Information ICM Node To Save System Information to a File Third-Party Information See Also To View an ICM Registry How to Use the Registry ScreenViewing Registries for Multiple Customer Instances To Save Registry Settings to a File How to Use the Files Screen To View a Saved File To Delete a File To Rename a FileTo Download a File To Compare the Current System to Another How to Use the Compare Registries ScreenTo Compare the Current System to a Saved Registry File To Compare Two Saved Registry Files Understanding the Compare Registries Display To Copy Key Values Between Registries and Files Viewing Registry Keys for Multiple Customer Instances To Save a Registry Comparison to a File See Also To View Processes How to Use the Processes ScreenTo Terminate a Process To Save the Processes List to a File How to Use the Services Screen To View Services To Save the Services List to a File To Stop or Start a ServiceStopping and Starting Dependent Services See Also Products Supported for Log Collection How to Use the Log CollectorLog Collection General Steps Merge Log Limitations What are Merged Logs?Viewing Entries in Merged Logs For example, an ICM log entry might be prefaced by How to Use the Create Log Group Screen To Create a Log Group See Also How to Use the Log Groups Screen To View Details of a Log Group To Edit a Log Group Definition To Rename a Log Group To Delete a Log Group How to Use the Create Log Collection Screen To Create a Log Collection How to Use the Log Collector To View Details of Log Collections How to Use the Log Collections ScreenTo Download Collected Logs To Delete a Log Collection Log File Naming Conventions Section III. Using Cisco Web Utilities from a Command Line Command-Line Mode vs Interactive Mode About Using Cisco Web Utilities from a Command LineWeb Utilities Location Selecting a Different Target System Selecting a System to UseSelecting a Different Application Server Saving, Viewing, and Retrieving Files Getting Help for Command Line ToolsEmbedded Spaces Example view my file.txt To Access the Services Utility from a Command Line How to Use the Services Utility from a Command LineUsing the Services Utility from a Command Line Command Line Options Command Description Example Viewing and Stopping a Service Examples See Also To Run the Processes Utility from a Command Line How to Use the Processes Utility from a Command LineUsing the Processes Utility from a Command Line Command Line Options Viewing and Killing a Process See Also To Run the System Interrogate Utility from a Command Line Using the System Interrogate Utility from a Command Line Download Viewing System Information How to Use the Registry Utility from a Command Line To Run the Registry Utility from a Command Line Using the Registry Utility from a Command Line Viewing Registry Information See Also To Run the Compare Registries Utility from a Command Line Using the Compare Registries Utility from a Command Line Another, or from a file to a registry, using values Performing a Registry Comparison Copying Key Values from one Registry to Another See Also How to Use the Log Groups Utility from a Command Line To Run the Log Groups Utility from a Command Line Using the Log Groups Utility from a Command Line Creating a Log Group Lgtool loggera To Run the Log Collection Utility from a Command Line How to Use the Log Collection Utility from a Command LineUsing the Log Collection Utility from a Command Line Alg loggroupname Creating a Log Collection Request Downloading Collected Logs Regardless of the extension specified, is always Zip Section IV. Using Cisco Common Utilities About Cisco Common Utilities Accessing Cisco Common UtilitiesCisco Common Utilities Locations Cisco Common Utilities at a Glance Utility Name Description Cisco Support Tools 1.0 User Guide 156 Cisco Support Tools 1.0 User Guide 157 To Access CICMan from the Dashboard How to Use the CICMan UtilityTo Access CICMan from a Command Line on a Node Using CICMan Parameter Descriptions To Access CTITest from the Dashboard How to Use the CTITest UtilityTo Access CTITest from a Command Line on a Node Using CTITest Configuring CTITest Opening a Session Logging Pri /skill N.pri About Cisco Common Utilities To Access DBDiff from a Command Line on a Node How to Use the DBDiff UtilityTo Access DBDiff from the Dashboard Using DBDiff Cisco ICM Administrator Guide To Access DumpCfg from a Command Line on a Node How to Use the DumpCfg UtilityTo Access DumpCfg from the Dashboard Using DumpCfg See Also How to Use the Icmdba Utility Accessing Icmdba To Access MPTrace from a Command Line on a Node How to Use the MPTrace UtilityTo Access MPTrace from the Dashboard Using MPTrace Command Line Options To Access Nicroi from a Command Line on a Node How to Use the Nicroi UtilityTo Access Nicroi from the Dashboard Method Using Tracing in Nicroi Using NicroiLog Files Roilog.txt File Setting the Download Directory Examples With SFK 4 Tracing To Access NMStart from a Command Line on a Node How to Use the NMStart UtilityTo Access NMStart from the Dashboard Using NMStart See Also To Access NMStop from a Command Line on a Node How to Use the NMStop UtilityTo Access NMStop from the Dashboard Using NMStop For example c\ nmstop cisco pg3a To Access OPCTest from the Dashboard How to Use the OPCTest UtilityTo Access OPCTest from a Command Line on a Node Using OPCTest Example Debug Information Exiting and Quitting OPCTest To Access Procmon from the Dashboard How to Use the Procmon UtilityTo Access Procmon from a Command Line on a Node Process-Specific and Troubleshooting Commands Using ProcmonBasic Commands Samples This section examines some sample Procmon output Cisco Support Tools 1.0 User Guide See Also How to Use the RTRTrace Utility Accessing RTRTrace To Access RTTest from the Dashboard How to Use the RTTest UtilityTo Access RTTest from a Command Line on a Node Status Output Using RTTestStatus Output Process Process LastStateChange LastHeartBeat Status Output Controller Status Output Peripheral Parameter Descriptions Peripheral LastStateChange LastHeardFrom Cisco Support Tools 1.0 User Guide Turning up ICM Call Router Tracing with RTTest Cisco Support Tools 1.0 User Guide Turning Off Debug Tracing in RTTest Ending an RTTest Session How to Use the SS7NICTrace Utility Accessing SS7NICTrace To Access VRUTrace from the Dashboard How to Use the VRUTrace UtilityTo Access VRUTrace from a Command Line on a Node Using VRUTrace Section V. Using Common Utilities Common Utilities Locations Accessing Common UtilitiesAbout Common Utilities Common Utilities at a Glance All Support Set of files Tools nodes Findstr Current system, including protocol Touch To Access Arp -a from the Dashboard How to Use the Arp -a UtilityExample Using CAT How to Use the CAT UtilityTo Access CAT from the Dashboard Syntax See Also To Access Chmod from the Dashboard How to Use the Chmod UtilityUsing Chmod Specifies whether the file should be writable or not To Access CP from the Dashboard How to Use the CP UtilityUsing CP Command Line Options To Access DF from the Dashboard How to Use the DF UtilityUsing DF See Also To Access Diff from the Dashboard How to Use the Diff UtilityUsing Diff N1 a n3,n4 N1,n2 d n3 N1,n2 c n3,n4 Page To Access DU from the Dashboard How to Use the DU UtilityUsing DU See Also To Access FGrep from the Dashboard How to Use the FGrep UtilityUsing FGrep See Also To Access Findstr from the Dashboard How to Use the Findstr UtilityUsing Findstr $ Line position end of line See Also To Access Grep from the Dashboard How to Use the Grep UtilityUsing Grep +c*de?f\*$ See Also To Access Head from the Dashboard How to Use the Head UtilityUsing Head See Also How to Use the IPConfig -all Utility To Access IPConfig -all from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the ISQL/W Utility Accessing ISQL/W To Access LS from the Dashboard How to Use the LS UtilityUsing LS ? Display program description See Also To Access MV from the Dashboard How to Use the MV UtilityUsing MV Command Line Options To Access NBTStat from the Dashboard How to Use the NBTStat UtilityUsing NBTStat About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the Net Session Utility To Access Net Session from the Dashboard How to Use the Net Statistics Server Utility To Access Net Statistics Server from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the Net Statistics Workstation Utility To Access Net Statistics Workstation from the Dashboard See Also To Access NetStat from the Dashboard How to Use the NetStat UtilityUsing NetStat See Also To Access NSLookup from the Dashboard How to Use the NSLookup UtilityUsing NSLookup To Access PathPing from the Dashboard How to Use the PathPing UtilityUsing PathPing See Also To Access Ping from the Dashboard How to Use the Ping UtilityUsing Ping See Also How to Use the PStat Utility To Access PStat from the Dashboard See Also To Access RM from the Dashboard How to Use the RM UtilityUsing RM See Also How to Use the Route -print Utility To Access Route -print from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the Shutdown Tool Utility To Access Shutdown from the Dashboard How to Use the Sqlew Utility Accessing Sqlew To Access Stopshut from the Dashboard How to Use the Stopshut UtilityUsing Stopshut To Access Strings from the Dashboard How to Use the Strings UtilityUsing Strings See Also To Access Tail from the Dashboard How to Use the Tail UtilityUsing Tail See Also To Access Touch from the Dashboard How to Use the Touch UtilityUsing Touch See Also To Access Tracert from the Dashboard How to Use the Tracert UtilityUsing Tracert To Access WC from the Dashboard How to Use the WC UtilityUsing WC Example To Access Which from the Dashboard How to Use the Which UtilityUsing Which See Also How to Use the WinMSD Utility Accessing WinMSD Part 5 Reference How to Stop and Start the Support Tools Dashboard/Tomcat To Stop or Start the Support Tools Dashboard/Tomcat How to Stop and Start the Support Tools Server To Stop or Start the Support Tools Server How Stop and Start the Node Agent Service To Stop or Start the Node Agent Service How to Confirm the Support Tools Build Number To Confirm the Support Tools Build Number To Open a Technical Assistance Call Cisco Support for Support ToolsOnline Resources Providing Information to TAC Telephone North America Outside North America Copyright Doc Version Index Dbdiff, 153 Https Processes and Services, 86, 101 Servlet Engine Sessions Ending in Dashboard Shutdown utility Software requirements, 43 URL