Cisco Support Tools 1.0 User Guide About Cisco Support Tools 1.0(1) 10
About Cisco Support Tools 1.0(1) Cisco Support Tools 1.0(1) is a suite of over fifty utilities that allow you to manage
and troubleshoot the ICM servers which process call load, routing, and reporting.
Through Support Tools, you can troubleshoot configuration and performance
problems on these systems from a single machine in your network--the Support
Tools Server.
Access to utilities in the Support Tools suite is through a browser-based interface--
the Support Tools Dashboard--installed on the Support Tools Server. Levels of
security control both access to the Dashboard and the ability to use specific tools
once logged in. In low bandwidth conditions (for example, via dialup access) or when
Web browsing is otherwise impractical, most Support Tools utilities can also be
accessed and run via command line.
Key Features
The Support Tools suite includes the full set of standard diagnostic tools delivered
with earlier ICM versions. It also provides key new functionality including:
• The ability to interrogate individual Support Tools nodes for their hardware/OS,
Cisco component, and third party product information.
• The ability to view, stop, and start services running on Support Tools nodes.
• The ability to view and terminate processes running on Support Tools nodes.
• The ability to compare and synchronize registry settings from different Support
Tools nodes.
• The ability to pull logs from most Support Tools nodes including ICM call routers,
loggers, peripheral gateways (PGs), admin workstations (AWs), CTI Object
Server (CTIOS), Cisco Collaboration Server (CCS), Cisco Email Manager (CEM),
Cisco Media Blender (CMB), as well as Cisco CallManager.
• The ability to create enhanced time-synchronized merged logs across servers.
See Also
For related information, see:
About Support Tools Components
About Support Tools Network Topology
About Support Tools Platforms
About Support Tools Security