Command:

Parameters:

 

 

agent_login (login)

ID PASSWORD [/periph n] [/instrument N] [/reason N] [/position N]

 

[/supervisor N] [/autoIN] [/manualIN] [/skill N[.pri] [/skill N[.pri]] ...]

 

 

agent_logout (logout)

[/agentID ID] [/password] [/periph n] [/instrument N] [/reason N] [/skill

 

N[.pri] [/skill N[.pri]] ...]

 

 

agent_not_ready (not_ready)

[/agentID ID] [/periph n] [/instrument N] [/reason N] [/skill N[.pri] [/skill

 

N[.pri]] ...]

 

 

agent_ready (ready)

[/agentID ID] [/periph n] [/instrument N] [/reason N] [/autoIN]

 

[/manualIN] [/skill N[.pri] [/skill N[.pri]] ...]

 

 

agent_work_not_ready (wrapup)

[/agentID ID] [/periph N] [/instrument N] [/reason N] [/skill N[.pri] [/skill

 

N[.pri]] ...]

 

 

agent_work_ready (callwork)

[/agentID ID] [/periph N] [/instrument N] [/reason N] [/skill N[.pri] [/skill

 

N[.pri]] ...]

 

 

answer_call (answer)

[/periph N] [/callid CALLID.DEVID] [/stack N] [/instrument N]

 

 

autoanswer

[/on] [/off]

 

 

clear_call (clear)

[/periph N] [/callid N.devid] [/stack N]

 

 

conference_call (conf)

[/periph N] [/active CALLID.DEVID] [/held CALLID.DEVID] [/stack ACTIVE

 

HELD] [/blind DN] [/placement TYPE] [/manner TYPE] [/alertRings N]

 

[/callopt TYPE] [/TG N] [/SG N] [/authorize code] [/account code]

 

 

consult_call (cc)

DN [/periph N] [/instrument N] [/callid N.devid] [/stack N] [/placement

 

TYPE] [/manner TYPE] [/transfer] [/conference] [/alertRings N] [/callopt

 

TYPE] [/priority] [/postroute] [/TG N] [/SG N] [/authorize code] [/account

 

code]

 

 

get_agent_state (state)

[/periph n] [/instrument N]

 

 

get_agent_stats(stats)

[/periph N] [/instrument N] [/ext string] [/id string]

 

 

get_skill_stats (sk_stats)

[/periph N] [/skill N] [/skillID N]

 

 

hold_call (hold)

[/periph N] [/callid N.devid] [/stack N]

 

 

make_call (mc)

DN [/periph N] [/instrument N] [/placement TYPE] [/manner TYPE]

 

[/alertRings N] [/callopt TYPE] [/priority] [/postroute] [/TG N] [/SG N]

 

[/authorize code] [/account code] [keyword=VALUE ...]

 

 

release

[/periph N] [/callid N.devid] [/stack N]

 

 

retrieve_call (retrieve)

[/periph N] [/callid N.devid] [/stack N]

 

 

transfer_call (transfer)

[/periph N] [/active CALLID.DEVID] [/held CALLID.DEVID] [/stack ACTIVE

 

HELD] [/blind DN][/placementTYPE] [/manner TYPE] [/alertRings N]

 

[/callopt TYPE] [/TG N] [/SG N] [/authorize code] [/account code]

 

 

See Also

For related information, see:

Cisco Support Tools 1.0 User Guide

How to Use the CTITest Utility 163

Page 163
Image 163
Cisco Systems 1.0 (1) manual Pri /skill N.pri