Table of Contents | Cisco Systems 1.0 (1) specification

Table of Contents

About Cisco Support Tools Documentation	6
PART 1: SUPPORT TOOLS OVERVIEW	9
About Cisco Support Tools 1.0(1)	10
About Support Tools Components	12
About Support Tools Network Topology	14
About Support Tools Utilities	16
About the Support Tools Dashboard	24
About Support Tools Security	26
About Support Tools Platforms	27
Frequently Asked Questions About Support Tools	29
PART 2: INSTALLING AND CONFIGURING SUPPORT TOOLS	31
Section I. Installing Support Tools	32
About Installing Support Tools	33
How to Collect Information for a Support Tools Installation	37
How to Create Support Tools User Groups	39
How to Create the Distinguished User Account	41
About Support Tools Server Hardware and Software Prerequisites	43
How to Install the Support Tools Server	45
About Support Tools Node Hardware and Software Prerequisites	48
How to Install the Support Tools Node	49
How to Enable Ports for Support Tools	51
How to Test the Support Tools Installation	53
Section II. Configuring Support Tools	55
About Configuring Support Tools	56
How to Modify Support Tools Basic Configuration	57
How to Disable Continuous Virus Scan for the Repository	60
How to Configure the Dashboard Login for SSL	61
How to Modify the Process Information List	63
How to Configure SQL for Use with the System Interrogate Tool	66
Section III. Uninstalling/Reinstalling Support Tools	67
How to Uninstall Support Tools	68
How to Re-Install Support Tools	70
PART 3: USING THE SUPPORT TOOLS DASHBOARD	72
About Using the Dashboard for the First Time	73
How to Access the Support Tools Dashboard	75

Cisco Support Tools 1.0 User Guide

Table of Contents 2

Image 2

Cisco Systems 1.0 (1) manual Table of Contents

Contents

Release May Updated JanuaryCisco Support Tools User Guide Table of Contents Section IV. Using Cisco Common Utilities 152 Section I. Using Cisco Web UtilitiesSection II. Using Cisco Web Utilities from the Dashboard Section V. Using Common Utilities 204 Part 5 Reference 276 About Cisco Support Tools Documentation Audience To Access Support Tools Documentation Support Tools Documentation Set Support Tools Document Conventions Part 1 Support Tools Overview See Also Key FeaturesAbout Cisco Support Tools About Cisco Support Tools 1.01 Support Tools Node About Support Tools ComponentsSupport Tools Server See Also About Support Tools Network Topology About Support Tools Network Topology Non-Dashboard Utilities Utility Installation LocationsAbout Support Tools Utilities Command-Line vs GUI Access Privileged Utilities Support Tools Utilities List Cisco Web Utilities Cisco Common Utilities ICM Common Utilities All Support Set of files Tools nodes Findstr Qualified DNS of the current systems Windows NT Dashboard Privileges Accessing DashboardAbout the Support Tools Dashboard See Also About Support Tools Security Support Tools Server Platform About Support Tools PlatformsICM Platform Support Tools Node Platform Support Tools Dashboard Browser Support Frequently Asked Questions About Support Tools See Also Part 2 Installing and Configuring Support Tools Section I. Installing Support Tools Collect information for the install About Installing Support ToolsSupport Tools Installation Tasks Create the Support Tools privileged user group Create the Distinguished User Account Install the Support Tools ServerInstall the Support Tools Node Test the installation Post-Installation ConfigurationEnable ports for Support Tools See Also How to Collect Information for a Support Tools Installation About the Network Time Server See Also Creating Local Accounts on the Support Tools Server How to Create Support Tools User GroupsTo Create Support Tools User Groups See Also How to Create the Distinguished User Account How to Create the Distinguished User Account Cisco Support Tools 1.0 User Guide Additional Software Prerequisites Support Tools Server Hardware PrerequisitesSupport Tools Server Software Prerequisites Network Access to ICM Nodes How to Install the Support Tools Server To Install the Support Tools Server Cisco Support Tools 1.0 User Guide See Also Support Tools Node Hardware Prerequisites Support Tools Node Software Prerequisites How to Install the Support Tools Node To Install the Support Tools Node See Also Support Tools Listening Port How to Enable Ports for Support ToolsTomcat Http and Https Port How to Enable Ports for Support Tools To Test the Connection to a Support Tools Node How to Test the Support Tools InstallationTo Access the Support Tools Dashboard How to Test the Support Tools Installation Section II. Configuring Support Tools About Configuring Support Tools How to Modify Support Tools Basic Configuration To Modify Support Tools Server Configuration To Modify Support Tools Node Configuration See Also How to Disable Continuous Virus Scan for the Repository How to Configure the Dashboard Login for SSL To Configure the Dashboard Login for SSL Http//hostname8188 How to Modify the Process Information List Modifying the Process Information List Distributing a Modified Process Information List See Also To Install WMI Section III. Uninstalling/Reinstalling Support Tools To Uninstall the Support Tools Node How to Uninstall Support ToolsTo Uninstall the Support Tools Server See Also How to Re-Install Support Tools Restoring Customized .bak Files After Re-installation SSL INF\ Part 3 Using the Support Tools Dashboard Selecting a System to Work With About Using the Dashboard for the First TimeAccessing Utilities in the Dashboard Adding a System to the System List Navigating and Refreshing Pages in the Dashboard How to Access the Support Tools Dashboard How to Use the Select System Screen To Select the Current System To Add a Support Tools Node to the System List To Test the Connection to a Node How to Use the System Management ScreenTo Add a Node to the System List To Delete a Node from the System List To delete a Support Tools node from the system list How to End a Dashboard Session About Dashboard Troubleshooting Login/Connection Problems Utility Problems Administrator if you believe you Part 4 Using Support Tools Utilities Section I. Using Cisco Web Utilities About Cisco Web Utilities Cisco Web Utilities at a Glance Section II. Using Cisco Web Utilities from the Dashboard OS/Hardware Information How to Use the System Interrogate ScreenTo View System Information ICM Information ICM Node To Save System Information to a File Third-Party Information See Also Viewing Registries for Multiple Customer Instances How to Use the Registry ScreenTo View an ICM Registry To Save Registry Settings to a File How to Use the Files Screen To View a Saved File To Download a File To Rename a FileTo Delete a File To Compare the Current System to a Saved Registry File How to Use the Compare Registries ScreenTo Compare the Current System to Another To Compare Two Saved Registry Files Understanding the Compare Registries Display To Copy Key Values Between Registries and Files Viewing Registry Keys for Multiple Customer Instances To Save a Registry Comparison to a File See Also To Terminate a Process How to Use the Processes ScreenTo View Processes To Save the Processes List to a File How to Use the Services Screen To View Services Stopping and Starting Dependent Services To Stop or Start a ServiceTo Save the Services List to a File See Also Log Collection General Steps How to Use the Log CollectorProducts Supported for Log Collection Viewing Entries in Merged Logs What are Merged Logs?Merge Log Limitations For example, an ICM log entry might be prefaced by How to Use the Create Log Group Screen To Create a Log Group See Also How to Use the Log Groups Screen To View Details of a Log Group To Edit a Log Group Definition To Rename a Log Group To Delete a Log Group How to Use the Create Log Collection Screen To Create a Log Collection How to Use the Log Collector To Download Collected Logs How to Use the Log Collections ScreenTo View Details of Log Collections To Delete a Log Collection Log File Naming Conventions Section III. Using Cisco Web Utilities from a Command Line Web Utilities Location About Using Cisco Web Utilities from a Command LineCommand-Line Mode vs Interactive Mode Selecting a Different Application Server Selecting a System to UseSelecting a Different Target System Embedded Spaces Getting Help for Command Line ToolsSaving, Viewing, and Retrieving Files Example view my file.txt Using the Services Utility from a Command Line How to Use the Services Utility from a Command LineTo Access the Services Utility from a Command Line Command Line Options Command Description Example Viewing and Stopping a Service Examples See Also Using the Processes Utility from a Command Line How to Use the Processes Utility from a Command LineTo Run the Processes Utility from a Command Line Command Line Options Viewing and Killing a Process See Also To Run the System Interrogate Utility from a Command Line Using the System Interrogate Utility from a Command Line Download Viewing System Information How to Use the Registry Utility from a Command Line To Run the Registry Utility from a Command Line Using the Registry Utility from a Command Line Viewing Registry Information See Also To Run the Compare Registries Utility from a Command Line Using the Compare Registries Utility from a Command Line Another, or from a file to a registry, using values Performing a Registry Comparison Copying Key Values from one Registry to Another See Also How to Use the Log Groups Utility from a Command Line To Run the Log Groups Utility from a Command Line Using the Log Groups Utility from a Command Line Creating a Log Group Lgtool loggera Using the Log Collection Utility from a Command Line How to Use the Log Collection Utility from a Command LineTo Run the Log Collection Utility from a Command Line Alg loggroupname Creating a Log Collection Request Downloading Collected Logs Regardless of the extension specified, is always Zip Section IV. Using Cisco Common Utilities Cisco Common Utilities Locations Accessing Cisco Common UtilitiesAbout Cisco Common Utilities Cisco Common Utilities at a Glance Utility Name Description Cisco Support Tools 1.0 User Guide 156 Cisco Support Tools 1.0 User Guide 157 To Access CICMan from a Command Line on a Node How to Use the CICMan UtilityTo Access CICMan from the Dashboard Using CICMan Parameter Descriptions To Access CTITest from a Command Line on a Node How to Use the CTITest UtilityTo Access CTITest from the Dashboard Using CTITest Configuring CTITest Opening a Session Logging Pri /skill N.pri About Cisco Common Utilities To Access DBDiff from a Command Line on a Node How to Use the DBDiff UtilityTo Access DBDiff from the Dashboard Using DBDiff Cisco ICM Administrator Guide To Access DumpCfg from a Command Line on a Node How to Use the DumpCfg UtilityTo Access DumpCfg from the Dashboard Using DumpCfg See Also How to Use the Icmdba Utility Accessing Icmdba To Access MPTrace from a Command Line on a Node How to Use the MPTrace UtilityTo Access MPTrace from the Dashboard Using MPTrace Command Line Options To Access Nicroi from a Command Line on a Node How to Use the Nicroi UtilityTo Access Nicroi from the Dashboard Method Log Files Using NicroiUsing Tracing in Nicroi Roilog.txt File Setting the Download Directory Examples With SFK 4 Tracing To Access NMStart from a Command Line on a Node How to Use the NMStart UtilityTo Access NMStart from the Dashboard Using NMStart See Also To Access NMStop from a Command Line on a Node How to Use the NMStop UtilityTo Access NMStop from the Dashboard Using NMStop For example c\ nmstop cisco pg3a To Access OPCTest from a Command Line on a Node How to Use the OPCTest UtilityTo Access OPCTest from the Dashboard Using OPCTest Example Debug Information Exiting and Quitting OPCTest To Access Procmon from a Command Line on a Node How to Use the Procmon UtilityTo Access Procmon from the Dashboard Basic Commands Using ProcmonProcess-Specific and Troubleshooting Commands Samples This section examines some sample Procmon output Cisco Support Tools 1.0 User Guide See Also How to Use the RTRTrace Utility Accessing RTRTrace To Access RTTest from a Command Line on a Node How to Use the RTTest UtilityTo Access RTTest from the Dashboard Status Output Process Using RTTestStatus Output Process LastStateChange LastHeartBeat Status Output Controller Status Output Peripheral Parameter Descriptions Peripheral LastStateChange LastHeardFrom Cisco Support Tools 1.0 User Guide Turning up ICM Call Router Tracing with RTTest Cisco Support Tools 1.0 User Guide Turning Off Debug Tracing in RTTest Ending an RTTest Session How to Use the SS7NICTrace Utility Accessing SS7NICTrace To Access VRUTrace from a Command Line on a Node How to Use the VRUTrace UtilityTo Access VRUTrace from the Dashboard Using VRUTrace Section V. Using Common Utilities Common Utilities Locations Accessing Common UtilitiesAbout Common Utilities Common Utilities at a Glance All Support Set of files Tools nodes Findstr Current system, including protocol Touch Example How to Use the Arp -a UtilityTo Access Arp -a from the Dashboard Using CAT How to Use the CAT UtilityTo Access CAT from the Dashboard Syntax See Also Using Chmod How to Use the Chmod UtilityTo Access Chmod from the Dashboard Specifies whether the file should be writable or not Using CP How to Use the CP UtilityTo Access CP from the Dashboard Command Line Options Using DF How to Use the DF UtilityTo Access DF from the Dashboard See Also Using Diff How to Use the Diff UtilityTo Access Diff from the Dashboard N1 a n3,n4 N1,n2 d n3 N1,n2 c n3,n4 Page Using DU How to Use the DU UtilityTo Access DU from the Dashboard See Also Using FGrep How to Use the FGrep UtilityTo Access FGrep from the Dashboard See Also Using Findstr How to Use the Findstr UtilityTo Access Findstr from the Dashboard $ Line position end of line See Also Using Grep How to Use the Grep UtilityTo Access Grep from the Dashboard +c*de?f\*$ See Also Using Head How to Use the Head UtilityTo Access Head from the Dashboard See Also How to Use the IPConfig -all Utility To Access IPConfig -all from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the ISQL/W Utility Accessing ISQL/W Using LS How to Use the LS UtilityTo Access LS from the Dashboard ? Display program description See Also Using MV How to Use the MV UtilityTo Access MV from the Dashboard Command Line Options Using NBTStat How to Use the NBTStat UtilityTo Access NBTStat from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the Net Session Utility To Access Net Session from the Dashboard How to Use the Net Statistics Server Utility To Access Net Statistics Server from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the Net Statistics Workstation Utility To Access Net Statistics Workstation from the Dashboard See Also Using NetStat How to Use the NetStat UtilityTo Access NetStat from the Dashboard See Also Using NSLookup How to Use the NSLookup UtilityTo Access NSLookup from the Dashboard Using PathPing How to Use the PathPing UtilityTo Access PathPing from the Dashboard See Also Using Ping How to Use the Ping UtilityTo Access Ping from the Dashboard See Also How to Use the PStat Utility To Access PStat from the Dashboard See Also Using RM How to Use the RM UtilityTo Access RM from the Dashboard See Also How to Use the Route -print Utility To Access Route -print from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide How to Use the Shutdown Tool Utility To Access Shutdown from the Dashboard How to Use the Sqlew Utility Accessing Sqlew Using Stopshut How to Use the Stopshut UtilityTo Access Stopshut from the Dashboard Using Strings How to Use the Strings UtilityTo Access Strings from the Dashboard See Also Using Tail How to Use the Tail UtilityTo Access Tail from the Dashboard See Also Using Touch How to Use the Touch UtilityTo Access Touch from the Dashboard See Also Using Tracert How to Use the Tracert UtilityTo Access Tracert from the Dashboard Using WC How to Use the WC UtilityTo Access WC from the Dashboard Example Using Which How to Use the Which UtilityTo Access Which from the Dashboard See Also How to Use the WinMSD Utility Accessing WinMSD Part 5 Reference How to Stop and Start the Support Tools Dashboard/Tomcat To Stop or Start the Support Tools Dashboard/Tomcat How to Stop and Start the Support Tools Server To Stop or Start the Support Tools Server How Stop and Start the Node Agent Service To Stop or Start the Node Agent Service How to Confirm the Support Tools Build Number To Confirm the Support Tools Build Number To Open a Technical Assistance Call Cisco Support for Support ToolsOnline Resources Providing Information to TAC Telephone North America Outside North America Copyright Doc Version Index Dbdiff, 153 Https Processes and Services, 86, 101 Servlet Engine Sessions Ending in Dashboard Shutdown utility Software requirements, 43 URL