Cisco Systems 1.0 (1) manual Frequently Asked Questions About Support Tools

Frequently Asked Questions About Support Tools

This section gives brief answers some to some common questions about Support Tools. All of the subjects addressed here are described in greater detail elsewhere in this guide.

What is the benefit of Support Tools?

Support Tools provides a common interface (the Support Tools Dashboard) to approximately fifty utilities you can use to examine and troubleshoot Cisco ICM components.

What ICM version does Support Tools 1.0(1) work with?

Support Tools 1.0(1) is designed to work with ICM 5.0 and 6.0 (Enterprise, Hosted and IPCC). Earlier ICM versions are not supported.

What components make up Support Tools?

The Support Tools Server provides the engine and interface through which users access Support Tools utilities. The Support Tools Node is the listening agent that allows the Support Tools Server to interact with ICM components.

Where do I install the Support Tools Server?

The Support Tools Server can be installed on a client ICM Admin Workstation (AW) or (recommended) on its own dedicated network machine.

Caution: Because Support Tools Server installs the Apache Tomcat Web Server as a service, and with specific port requirements, DO NOT install it on a machine with a pre-existing installation of Tomcat in use by other applications.

Where do I install the Support Tools node?

The Support Tools node should be installed on each ICM component that you want to manage with Support Tools. See About Support Tools Platforms for a complete list of supported components.

What performance impact will running Support Tools have on my ICM system?

Support Tools processes run silently with minimum performance impact. It is recommended that: 1) the Support Tools Server be installed on its on its own dedicated machine, 2) because of the possible need to reboot, the Support Tools node be installed on ICM components during an off-production maintenance period,

3)large log collections be performed at times of low system traffic, and 4) the Support Tools Repository and its subdirectories be excluded from continuous virus scans.

Who can use Support Tools?

Cisco Support Tools 1.0 User Guide Frequently Asked Questions About Support Tools 29