About Dashboard Troubleshooting

This topic lists some basic problems you may encounter accessing and using the Support Tools Dashboard and some possible workarounds.

Login/Connection Problems

The following table describes possible errors encountered when attempting to access or login to the Support Tools Dashboard.

Symptom:

Possible Cause:

Possible Workaround:

 

 

 

Unable to access Support Tools

1. Incorrect URL entered

1. Re-type URL:

Login page

OR

http://<hostname>:8188.

 

 

AND

2. Incorrect port entered in URL

2. By default, Tomcat bundled with

 

Support Tools uses ports 8188

Browser returns a Page Not Found

OR

(HTTP). Confirm with your

(404) error.

3. Tomcat Web server not started

administrator that this default has

 

 

on Support Tools server

not been modified.

 

OR

3. Confirm with your administrator

 

4. Support Tools Server or LAN

that the Tomcat Web server is

 

started and running properly on the

 

connectivity down.

 

Support Tools server.

 

 

 

 

4. Confirm with your administrator

 

 

that the Support Tools server

 

 

machine is up and running

 

 

properly, and that LAN connectivity

 

 

exists.

 

 

For more information, see: How to

 

 

Access the Support Tools

 

 

Dashboard

 

 

 

Cisco Support Tools 1.0 User Guide

About Dashboard Troubleshooting 81

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Cisco Systems 1.0 (1) manual About Dashboard Troubleshooting, Login/Connection Problems