Troubleshooting PostScript issues

PostScript troubleshooting

Item

Explanation

 

 

A text listing of PS

The control panel PERSONALITY=AUTO setting might have been

commands prints

confused by a nonstandard PS code. Check the PERSONALITY setting

instead of your PS

to see if it is set to PS or to PCL. If it is set to PCL, set it to

printing job.

PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print job

 

only. When the job has printed, return the setting to AUTO.

 

 

The job prints in Courier

The requested typeface is not available in the product or is not

(the default font) instead

present on the disk. Use a font download utility to download the

of the font you

desired font.

requested.

Fonts downloaded to memory are lost when the product is turned off.

 

They are also lost if Resource Saving is not used and a personality

 

switch is performed to print a PCL job. Disk fonts are not affected by

 

PCL jobs or by turning the product off.

 

Print a PS Font Page to verify that the font is available. If a disk font

 

appears to be missing, it might be because a software utility was used

 

to delete the font, because the disk was reinitialized, or because the

 

disk drive is not installed correctly. Print a configuration page to verify

 

that the disk drive is installed and functioning correctly (see

 

“Information menu” on page 37).

 

 

A page prints with

If the page margins are clipped, you might have to print the page at

clipped margins.

300-dpi resolution or install more memory.

 

 

A page fails to print.

Set PRINT PS ERRORS=ON and then send the job again to print a PS

 

Error page.

 

 

A PS error page prints.

Make sure the print job is a PS job.

 

Check to see whether your software expected you to send a setup or

 

PS header file to the product.

 

Check the product setup in your software application to make sure

 

that the product is selected.

 

Check cable connections to make sure that they are secure.

 

Reduce the complexity of the graphic.

 

 

Product pulls media

Use the information in “Customizing trays for printing or copying” on

from the wrong tray.

page 63 to change the tray being used.

 

 

Troubleshooting PostScript issues 103

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HP 4100 mfp manual Troubleshooting PostScript issues, PostScript troubleshooting Explanation

4100 mfp specifications

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