Control panel messages (continued)

Message

Explanation or recommended action

 

 

##.XX.YY

This message indicates a failure in the scanner device. This is not a communications failure.

 

XX specifies the reporting systems (scanner job control, copy/send application, scanner service

 

agent) and YY specifies the error condition. These are represented as ##.XX.YY in the event log.

 

For example, the scanner log control can report the following errors:

 

● Scanner FPGA initialization error

 

●

Scanner EEPROM error

 

● Scanner sensor adjustment error

 

● Scanner ADF upper-light error

 

● Scanner ADF lower-light error

 

● Scanner ADF fan motor error

 

●

Pick sensor error

 

●

Scanner sensor error

 

●

Home position error

 

●

McBSP overrun error

 

● CCD FIFO full error

 

Turn the power off and then turn it on again. If the error persists, call for service.

 

 

13.X PAPER JAM

Media has either jammed in the product or been caught in a paper tray. The control panel

[LOCATION]

provides specific instructions and location information to aid in clearing the jam.

 

● Open the top cover or tray indicated by the message.

 

● Clear all media from the area. If necessary, remove the toner cartridge, duplexer, or trays.

● If the message persists, check for media in all other areas.

CAUTION

Ensure that all jammed media is removed before closing the cover or tray. Open and close the top cover to clear the message.

See “Clearing jams” on page 78 for more detailed information.

20INSUFFICIENT The product received more data than can fit in available memory. You might have tried to transfer

MEMORY

too many macros, soft fonts, or complex graphics.

alternates with

Press START to print the transferred data (some data might be lost) and then simplify the print

PRESS START TO

job.

CONTINUE

 

 

 

21 PAGE TOO

The data (dense text, rules, raster or vector graphics) sent to the product is too complex.

COMPLEX

Press START to print the transferred data. (Some data might be lost.)

alternates with

 

PRESS START TO

 

CONTINUE

 

 

 

22 EIO X

Too much data was sent to the EIO card in the specified slot (x). An improper communications

BUFFER OVERFLOW

protocol may be in use.

alternates with

Press START to clear the message. (Data might be lost.)

PRESS START TO

Check the host configuration.

CONTINUE

 

 

 

22 PARALLEL I/O

Too much data was sent to the parallel port.

BUFFER OVERFLOW

Check for a loose cable connection and make sure to use a high-quality cable (see “Ordering

alternates with

information” on page 125). (Some non-HP parallel cables might be missing pin connections or

PRESS START TO

might otherwise not conform to the IEEE-1394 specification.)

CONTINUE

This error can occur if the driver you are using is not IEEE-1394 compliant. For best results, use

 

an HP driver that came with the product (see “Printer drivers” on page 58).

 

Press START to clear the error message. (Data might be lost.)

 

 

40 EIO [X] BAD

The connection between the product and the EIO card in the specified slot has been broken.

TRANSMISSION

(Data loss might occur in this situation.)

alternates with

Press START to clear the error message and continue printing.

PRESS START TO

 

CONTINUE

 

 

 

Understanding control panel messages 91