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Cisco Support Tools 1.0 User Guide
How to Use the NMStart Utility 178
See Also
For related information, see:
About Cisco Common Utilities
Cisco TAC ICM Technical Notes on Cisco.com
Contents
Main
Table of Contents
Page
Page
Page
About Cisco Support Tools Documentation
Audience
The Support Tools Documentation Set
To Access Support Tools Documentation
Support Tools Document Conventions
Page
About Cisco Support Tools 1.0(1)
Key Features
See Also
Page
About Support Tools Components
The Support Tools Server
The Support Tools Node
Page
About Support Tools Network Topology
Page
About Support Tools Utilities
Utility Installation Locations
Non-Dashboard Utilities
Privileged Utilities
Command-Line vs GUI Access
Support Tools Utilities List
Page
Page
Page
Page
Page
About the Support Tools Dashboard
Accessing the Dashboard
Dashboard Privileges
Page
About Support Tools Security
About Support Tools Platforms
ICM Platform
Support Tools Server Platform
Support Tools Node Platform
Support Tools Dashboard Browser Support
See Also
Frequently Asked Questions About Support Tools
Page
Page
Page
About Installing Support Tools
Support Tools Installation Tasks
Page
Post-Installation Configuration
Page
How to Collect Information for a Support Tools Installation
About the Network Time Server
Page
How to Create Support Tools User Groups
To Create Support Tools User Groups
Creating Local Accounts on the Support Tools Server
Page
How to Create the Distinguished User Account
How to Create the Distinguished User Account
How to Assign Directory Privileges to the Distinguished User
Page
About Support Tools Server Hardware and Software Prerequisites
Support Tools Server Hardware Prerequisites
Support Tools Server Software Prerequisites
Network Access to ICM Nodes
See Also
How to Install the Support Tools Server
To Install the Support Tools Server
Page
Page
About Support Tools Node Hardware and Software Prerequisites
Support Tools Node Hardware Prerequisites
Support Tools Node Software Prerequisites
See Also
How to Install the Support Tools Node
To Install the Support Tools Node
Page
How to Enable Ports for Support Tools
Tomcat HTTP and HTTPS Port
Support Tools Listening Port
See Also
Page
How to Test the Support Tools Installation
To Access the Support Tools Dashboard
To Test the Connection to a Support Tools Node
See Also
Page
Page
About Configuring Support Tools
How to Modify Support Tools Basic Configuration
To Modify Support Tools Server Configuration
To Modify Support Tools Node Configuration
Page
How to Disable Continuous Virus Scan for the Repository
How to Configure the Dashboard Login for SSL
To Configure the Dashboard Login for SSL
Page
How to Modify the Process Information List
Modifying the Process Information List
Page
Page
How to Configure SQL for Use with the System Interrogate Tool
To Install WMI
See Also
Page
How to Uninstall Support Tools
To Uninstall the Support Tools Server
To Uninstall the Support Tools Node
Page
How to Re-Install Support Tools
Restoring Customized .bak Files After Re-installation
Page
Page
About Using the Dashboard for the First Time
Accessing Utilities in the Dashboard
Selecting a System to Work With
Adding a System to the System List
Navigating and Refreshing Pages in the Dashboard
See Also
How to Access the Support Tools Dashboard
How to Use the Select System Screen
To Select the Current System
To Add a Support Tools Node to the System List
See Also
How to Use the System Management Screen
To Add a Node to the System List
To Test the Connection to a Node
Page
How to End a Dashboard Session
About Dashboard Troubleshooting
Login/Connection Problems
Utility Problems
Page
Page
Page
About Cisco Web Utilities
Cisco Web Utilities at a Glance
Page
How to Use the System Interrogate Screen
To View System Information
Page
To Save System Information to a File
Page
How to Use the Registry Screen
To View an ICM Registry
To Save Registry Settings to a File
See Also
How to Use the Files Screen
To View a Saved File
To Rename a File
To Delete a File
To Download a File
How to Use the Compare Registries Screen
To Compare the Current System to Another
To Compare the Current System to a Saved Registry File
To Compare Two Saved Registry Files
Understanding the Compare Registries Display
To Copy Key Values Between Registries and Files
To Save a Registry Comparison to a File
Page
How to Use the Processes Screen
To View Processes
To Terminate a Process
To Save the Processes List to a File
See Also
How to Use the Services Screen
To View Services
To Stop or Start a Service
To Save the Services List to a File
Page
How to Use the Log Collector
Products Supported for Log Collection
Log Collection: General Steps
What are Merged Logs?
Page
How to Use the Create Log Group Screen
To Create a Log Group
Page
How to Use the Log Groups Screen
To View Details of a Log Group
To Edit a Log Group Definition
To Rename a Log Group
To Delete a Log Group
See Also
How to Use the Create Log Collection Screen
To Create a Log Collection
Page
How to Use the Log Collections Screen
To View Details of Log Collections
To Download Collected Logs
To Delete a Log Collection
See Also
Page
About Using Cisco Web Utilities from a Command Line
Web Utilities Location
Command-Line Mode vs Interactive Mode
Selecting a System to Use
Saving, Viewing, and Retrieving Files
Getting Help for Command Line Tools
Embedded Spaces
Page
How to Use the Services Utility from a Command Line
To Access the Services Utility from a Command Line
Using the Services Utility from a Command Line
Page
Page
Page
How to Use the Processes Utility from a Command Line
To Run the Processes Utility from a Command Line
Using the Processes Utility from a Command Line
Page
Page
Page
How to Use the System Interrogate Utility from a Command Line
To Run the System Interrogate Utility from a Command Line
Using the System Interrogate Utility from a Command Line
Page
For related information, see:
How to Use the Registry Utility from a Command Line
To Run the Registry Utility from a Command Line
Using the Registry Utility from a Command Line
Page
Page
How to Use the Compare Registries Utility from a Command Line
To Run the Compare Registries Utility from a Command Line
Using the Compare Registries Utility from a Command Line
Page
Page
Page
How to Use the Log Groups Utility from a Command Line
To Run the Log Groups Utility from a Command Line
Using the Log Groups Utility from a Command Line
Page
Page
How to Use the Log Collection Utility from a Command Line
To Run the Log Collection Utility from a Command Line
Using the Log Collection Utility from a Command Line
Page
Page
Page
Page
Page
About Cisco Common Utilities
Accessing Cisco Common Utilities
Cisco Common Utilities Locations
Cisco Common Utilities at a Glance
Page
Page
Page
How to Use the CICMan Utility
To Access CICMan from the Dashboard
To Access CICMan from a Command Line on a Node
Using CICMan
See Also
How to Use the CTITest Utility
To Access CTITest from the Dashboard
To Access CTITest from a Command Line on a Node
Using CTITest
Page
Page
Page
How to Use the DBDiff Utility
To Access DBDiff from the Dashboard
To Access DBDiff from a Command Line on a Node
Using DBDiff
Page
How to Use the DumpCfg Utility
To Access DumpCfg from the Dashboard
To Access DumpCfg from a Command Line on a Node
Using DumpCfg
Page
How to Use the ICMDBA Utility
Accessing ICMDBA
See Also
How to Use the MPTrace Utility
To Access MPTrace from the Dashboard
To Access MPTrace from a Command Line on a Node
Using MPTrace
Page
How to Use the NICROI Utility
To Access NICROI from the Dashboard
To Access NICROI from a Command Line on a Node
Using NICROI
Page
Page
Page
How to Use the NMStart Utility
To Access NMStart from the Dashboard
To Access NMStart from a Command Line on a Node
Using NMStart
Page
How to Use the NMStop Utility
To Access NMStop from the Dashboard
To Access NMStop from a Command Line on a Node
Using NMStop
Page
How to Use the OPCTest Utility
To Access OPCTest from the Dashboard
To Access OPCTest from a Command Line on a Node
Using OPCTest
Page
Page
Page
How to Use the Procmon Utility
To Access Procmon from the Dashboard
To Access Procmon from a Command Line on a Node
Using Procmon
Process-Specific and Troubleshooting Commands
Samples
Page
Page
How to Use the RTRTrace Utility
Accessing RTRTrace
See Also
How to Use the RTTest Utility
To Access RTTest from the Dashboard
To Access RTTest from a Command Line on a Node
Using RTTest
Within the Status Process output, LastStateChange contains these fields:
Page
Parameter Descriptions
Page
Turning up ICM Call Router Tracing with RTTest
Page
Page
How to Use the SS7NICTrace Utility
How to Use the VRUTrace Utility
To Access VRUTrace from the Dashboard
To Access VRUTrace from a Command Line on a Node
Using VRUTrace
See Also
Page
About Common Utilities
Accessing Common Utilities
Common Utilities Locations
Common Utilities at a Glance
Page
Page
Page
How to Use the Arp -a Utility
To Access Arp -a from the Dashboard
Example
See Also
How to Use the CAT Utility
To Access CAT from the Dashboard
Using CAT
Page
How to Use the CHMOD Utility
To Access CHMOD from the Dashboard
Using CHMOD
Page
How to Use the CP Utility
To Access CP from the Dashboard
Using CP
Page
How to Use the DF Utility
To Access DF from the Dashboard
Using DF
Page
How to Use the Diff Utility
To Access Diff from the Dashboard
Using Diff
Page
Page
How to Use the DU Utility
To Access DU from the Dashboard
Using DU
Page
How to Use the FGrep Utility
To Access FGrep from the Dashboard
Using FGrep
Page
How to Use the Findstr Utility
To Access Findstr from the Dashboard
Using Findstr
Page
Page
How to Use the Grep Utility
To Access Grep from the Dashboard
Using Grep
Page
Page
How to Use the Head Utility
To Access Head from the Dashboard
Using Head
Page
How to Use the IPConfig -all Utility
To Access IPConfig -all from the Dashboard
Example
Page
How to Use the ISQL/W Utility
Accessing ISQL/W
See Also
How to Use the LS Utility
To Access LS from the Dashboard
Using LS
Page
Page
How to Use the MV Utility
To Access MV from the Dashboard
Using MV
Page
How to Use the NBTStat Utility
To Access NBTStat from the Dashboard
Using NBTStat
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How to Use the Net Session Utility
To Access Net Session from the Dashboard
See Also
How to Use the Net Statistics Server Utility
Page
How to Use the Net Statistics Workstation Utility
To Access Net Statistics Workstation from the Dashboard
Example
Page
How to Use the NetStat Utility
To Access NetStat from the Dashboard
Using NetStat
Page
How to Use the NSLookup Utility
To Access NSLookup from the Dashboard
Using NSLookup
See Also
How to Use the PathPing Utility
To Access PathPing from the Dashboard
Using PathPing
Page
How to Use the Ping Utility
To Access Ping from the Dashboard
Using Ping
Page
How to Use the PStat Utility
To Access PStat from the Dashboard
Example
Page
How to Use the RM Utility
To Access RM from the Dashboard
Using RM
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How to Use the Route -print Utility
Page
How to Use the Shutdown Tool Utility
To Access Shutdown from the Dashboard
See Also
How to Use the SQLEW Utility
Accessing SQLEW
See Also
How to Use the Stopshut Utility
To Access Stopshut from the Dashboard
Using Stopshut
See Also
How to Use the Strings Utility
To Access Strings from the Dashboard
Using Strings
Page
How to Use the Tail Utility
To Access Tail from the Dashboard
Using Tail
Page
How to Use the Touch Utility
To Access Touch from the Dashboard
Using Touch
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How to Use the Tracert Utility
To Access Tracert from the Dashboard
Using Tracert
See Also
How to Use the WC Utility
To Access WC from the Dashboard
Using WC
Page
How to Use the Which Utility
To Access Which from the Dashboard
Using Which
Page
How to Use the WinMSD Utility
Accessing WinMSD
See Also
Page
How to Stop and Start the Support Tools Dashboard/Tomcat
To Stop or Start the Support Tools Dashboard/Tomcat
See Also
How to Stop and Start the Support Tools Server
To Stop or Start the Support Tools Server
See Also
How Stop and Start the Node Agent Service
To Stop or Start the Node Agent Service
See Also
How to Confirm the Support Tools Build Number
Cisco Support for Support Tools
Online Resources
To Open a Technical Assistance Call
Page
Copyright
Page
Index