Cisco Support Tools 1.0 User Guide About Using the Dashboard for the First Time 73
About Using the Dashboard for the First Time This topic describes some basic, important information on using the Support Tools
Dashboard that all new users should be aware of.
Accessing Utilities in the Dashboard
All Support Tools utilities are accessed from the Support Tools menu. The menu
groups utilities as:
• Cisco Web Tools: A set of four new Cisco management and troubleshooting
utilities designed specifically for use from the Support Tools Dashboard.
• Cisco Common Tools: A set of previously released Cisco management and
troubleshooting utilities.
• Common Tools: A set of common third-party utilities useful in troubleshooting
ICM components.
Note that if you are not a member of the privileged user group, certain utilities will
not be available to you and will not appear on the Support Tools menu. See About
the Support Tools Utilities for a list of these privileged tools.
Selecting a System to Work With
The first action you typically take after logging in to the Dashboard is to select the
system (ICM node) that you want to work with. Most Support Tools utilities cannot
be used until you first select a system.
Note: The exception to this is the Log Collector; it is not necessary to select a
system prior to log collection.
Select the current system using the Select System utility. After you have completed
working with that node, you can use the Select System utility to choose a different
system to work with.
Adding a System to the System List
In order to select a system to work with, you may first need to add it to the Support
Tools system list (if it is not already defined in the list). You can do this using the
Select System or System Management screens. In order to add an ICM node to the
list: