When the unit is not working properly, 250 | JVC GZ-EX310, GZ-EX355

Troubleshooting

When the unit is not working properly

Turning Off the Power

1Close the LCD monitor.

2Remove the AC adapter and battery pack from this unit, reattach them, open the LCD monitor and this unit powers on automatically. (Reset complete)

250

Image 250

JVC GZ-EX310, GZ-EX355, GZ-E300 manual When the unit is not working properly, 250, Turning Off the Power

Contents

GZ-E300 GZ-EX310 GZ-EX355 LYT2536-002A Table of Contents Registering the Access Points of the Camera to Connect Setting the UPnP of this Camera Outdoor MonitoringSetting the Sender’s E-mail Address of the Camera Protecting the Network Settings with a Password Getting Ready Extending Your Hands to Shoot ~ High-Angle Shooting ~Panning Open your feet to the width of your shoulders Holiday Season/Christmas Finding out the route of entrance WeddingDiscussing and Planning Before the Event Number of times and timing of clothes-changing Travel Tripod Battery ChargerUsing Pan at the Places of Interest Recording the Excitement Before Departure Amusement Park Without backlight compensation With backlight compensation Illustration Verifying the AccessoriesMemo AC-V11U Approximate Battery Charging Time Using AC Adapter Charging the Battery PackDetaching the Battery Pack Battery Pack Charging time Adjust the length of the belt and loop it around your wrist Grip AdjustmentUsing as a Hand Strap Inserting an SD Card Types of Usable SD Card When your computer cannot recognize the Sdxc cardRemoving the Card SD Card Adjusting the Touch Panel Using the Touch ScreenFollowing is a screen of the model with Wi-Fi functions Names of Buttons and Functions on the LCD Monitor Setting ends and returns to the menu screenRecording Screen Video/Still Image Playback Screen Video Index Screen Thumbnail Display Display Playback Screen Still Image Menu screen recording mode Clock SettingMenu screen playback mode Resetting the Clock Changing the Display Language Holding this Unit Charging the Battery Pack Overseas Using this Unit OverseasTripod Mounting Setting the Clock to Local Time when Traveling Setting Daylight Saving Time Approximate Recording Time Using Battery GZ-EX355/GZ-EX310 Optional AccessoriesGZ-E300 Indications During Video Recording Taking Videos in Auto ModeDisplay Icon Description Operation Description Buttons Scenes of Intelligent AutoOperation Buttons for Video Recording Menu Useful Settings for Recording Using the Silent ModeCapturing Still Images During Video Recording Taking Still Images in Auto Mode Indications During Still Image Recording Halfway Operation Buttons for Still Image RecordingDisplays the various menus of still image Zooming Manual Recording Manual Recording Menu Name Description Shooting According to Scene Subject Tap the appropriate scene Image is only an impression Adjusting Focus ManuallySetting Effect Bright under light Adjusting Brightness Setting Backlight Compensation OFF Setting White BalanceSetting Details Advance Using MWB Taking Close-up Shots Recording with Effects Type of Effect Description of Effect Recording with Animation Effects Animation Effect Recording Recording with Face Decorations Decorate Face Effect Recording with Decorative Stamps Stamp Recording with Personal Handwriting Handwriting Effect Capturing Subjects Clearly Touch Priority AE/AF Capturing Smiles Automatically Smile Shot Capturing Pets Automatically PET Shot Recording Registering Human Face Personal Authentication Information Recording Displays only the frames when faces are detected Setting SMILE%/NAME DisplayAre detected Canceling Deleting the Registered Face Information Editing the Registered Face Information Reducing Camera Shake Marking the Video While Recording Slow-motion High-speed Recording Recording at Intervals TIME-LAPSE Recording Tap High Speed Recording Indications During Time-Lapse Recording Time-Lapse SettingDisplay Description Recording Stop-Motion Videos Stop Motion REC Recording Automatically by Sensing Movements Auto REC Taking Group Shots Self-timer Using the 2-/10-second Self-timer Using the Face Detection Self-timer Recording Videos with Date and Time Checking the Remaining Recording Time Picture quality Built-in memory GZ-EX355 only Approximate Video Recording TimeApproximate Number of Still Images Unit Number of Shots Picture quality SDHC/SDXC card 40 m 5 m Supplied 5 m 55 m Supplied40 m 5 m 15 m 10 m Switching to the video playback screen Playing Back Videos During Video Playback Adjusting the Volume of VideosChecking the Recording Date and Other Information Normal Playback Marking Playback During the DIGEST/Mark Playback If the score is registered Game Playback GZ-EX355/EX310 During the DIGEST/Game Playback Adjusting the Marked Playback Position Digest Playback Types of Digest Playback Playback Playlist Creating Playlists from the Recorded Videos a p Playback Other File Playing Back Still Images During Still Image Playback Slideshow Playback Searching for a Specific Video/Still Image by Date Deleting Files of a Selected Date： Unnatural Displays on TV Connecting to and Viewing on TVConnecting via the Hdmi Mini Connector Trouble Action Operation Method Operating in Conjunction with TV via HdmiPreparations Turn off the TV This unit turns off automatically Playing Back a DVD or Blu-ray Disc Created on this Unit Connecting via the AV ConnectorDigest Playback on a Blu-ray or DVD Player Deleting the Currently Displayed File Deleting Unwanted FilesDeleting Selected Files Protecting Files Protecting/Releasing Protection of Selected Files Capturing a Still Image in the Video During Playback Combining Videos Recorded by Seamless Recording How to Enable Seamless Video Recording Again Capturing a Required Part in the Video Trimming Creating Playlists with Selected Files Creating Playlists from the Recorded VideosDivision point may deviate slightly from the selected scene Tap L on each screen to exit the menu Creating Playlists by Date Editing Playlists Deleting Playlists After arranging, tap Save Tap YES Copying to Discs Creating Discs with a BD Writer External Blu-ray DriveCompatible BD Writers External Blu-ray Drives Other Operations Preparing a BD Writer External Blu-ray Drive Memo Copying All Files Creating a DiscPreparing a BD Writer External Blu-ray Drive Copying Files by Date Copying Copying Selected Playlists Copying Selected Files Copying Playing Back with a BD Writer External Blu-ray Drive Creating Discs with a DVD WriterCreating Discs with a DVD Writer Preparing a DVD Writer Preparing a DVD Writer CU-VD3 Preparing a DVD Writer CU-VD50 ALL Scenes video/ALL Images still image 100All videos or still images in this unit are copied 101 102 After checking, tap J 103 104 105 Creating a Disc Using a Connected Blu-ray RecorderPlaying Back with a DVD Writer Dubbing Files to a Disc by Connecting to a DVD Recorder 106 Dubbing Files to a VHS Tape by Connecting to a VCR 107 Compatible External Hard Disk Drives Using a USB External Hard Disk Drive108 Copying and Playback with a USB External Hard Disk Drive 109 Preparing a USB External Hard Disk Drive Memo Back on this unit 110Playing Back Files in the USB External Hard Disk Drive Tap Playback Deleting Folders in the USB External Hard Disk Drive 111Formatting the USB External Hard Disk Drive Copying Files to an SD Card GZ-EX355 112 Moving Files to an SD Card GZ-EX355 113 Copying to Windows PC GZ-EX355/GZ-EX310 114 Installing the Provided Software 115 Backing Up Files 116Select the files to back up 117 Disconnecting this Unit from ComputerRecording Videos to Discs Sort the files in your desired order Click Create Disk 118DVD-R DVD-R DL DVD-RW 119 Backing Up Files Without Using Provided SoftwareCopy the files to any folder in the computer desktop, etc 120 List of Files and Folders Telephone Copying to Windows PC GZ-E300121 Homepage Installation Procedure Windows Vista/Windows Installing the Provided Software Built-in122 English/German/French/Spanish +800-1532-4865 toll 123Backing Up All Files Free 124 Organizing Files 125 Click on the recording day Avchd 126DVD-R DVD-R DL DVD-RW DVD+R DVD+R DL DVD+RW For details, refer to the Pixela homepage 127 128 129 Copying to Mac ComputerIMovie and iPhoto 130 Wi-Fi CapabilitiesName of Function Capability Operating Environment Precautions on Using Wi-Fi131 132 Settings Required in AdvanceImage Monitoring via Direct Connection Exporting/Bringing the Unit Overseas Connection by Wi-Fi Protected Setup WPS Connecting the Smartphone to the Camera WirelesslyConnection by entering the Wi-Fi password 133 134 135 Computer Windows Search the access point, and select from the list Wi-Fi Protected Setup WPS Registration136 137 Operation on this camera 138Operation on the smartphone 139 Monitoring from the computer Windows7 140 Image Monitoring via the InternetOperation Method Operation on this camera Memo 141 Setting detection interval a p 142 143 Record and Send Videos via E-mail Video Mail 144 Image Monitoring on TV TV Monitoring 145 Easy Storage 146 147 Connection is established backup startsRecording the Location Information Smartphone 148 149 Change the setting from the menu screen of the camera Using the Pan Cradle Sold SeparatelyChanging the setting of the AV terminal 150 Operations from the smartphone application Setting the camera to the pan cradle151 Indoor MONITORING/OUTDOOR Monitoring Changing the Settings 152 Menu Settings 153 154 Changing the Http Port 155Direct MONITORING/INDOOR MONITORING/OUTDOOR Monitoring Setting the Enforced Group Owner Direct Monitoring 156 157 Setting the UPnP of this Camera Outdoor MonitoringObtaining a Dynamic DNS Ddns Account Only the JVC dynamic DNS service can be set on this camera Setting Dynamic DNS on this Camera Outdoor Monitoring158 Setting the Sender’s E-mail Address of the Camera 159 Smtp Server 160Senders Email Smtp Port Registering the Recipient’s E-mail Address of the Camera Authenticate161 Method 162 163 Access Points Setting Self Recording on this Camera DETECT/MAIL SettingRegistering the Access Points of the Camera to Connect 164 165 Search and Register 166 Manual Registration 167 168 WPS PIN Registration Editing LAN Settings of Access Points Wireless LAN Router 169 170 Setting the Password Direct MonitoringEnabling the MAC Address Filter TV Monitoring Registering the MAC Address TV Monitoring After setting, tap SET After checking, tap SET171 Checking the MAC Address of this Camera Protecting the Network Settings with a Password 172 173 Initializing the Wi-Fi SettingsChange the setting via smartphone Changing the Panning Speed 174 Tap High Speed or LOW Speed 175 Using Smartphone ApplicationsInstalling Smartphone Applications Android Smartphone Deleting the Application 176 Team 177Tap the scorecard Select the team, then tap OK 178 Transferring Videos Avchd format 179Screen display of the camera while recording the game score MP4 180 181 Transferring manually 182 Transferring Videos iFrame format 183 184 Transferring Still Images 185 Game Score Settings Smartphone Application Settings186 187 188 Using the Wi-Fi Function from a Web BrowserIndications on the Screen Recording Screen Memo 189 DETECT/MAIL Setting ScreenVideo index Avchd Video index iFrame 190 191 TroubleshootingAccess Point Wireless LAN Router Direct Monitoring 192 Indoor Monitoring connection at home Outdoor Monitoring connection from the Internet 193Confirming global IP address a p 194 Mail Notification Mail, Video Mail 195Vide/Still Image Transmission Direct Monitoring / Indoor Monitoring / Outdoor Monitoring Wi-Fi Specifications196 Video Mail Audio Time AAC 48kHz 16 bits 2ch Max seconds 197DETECT/MAIL Still Image Transmission Jpeg Indoor Monitoring 198 Read a QR code 199Display the screen for reading the QR code Tap Menu Operation on this camera 200 201 Operate from a smartphone 202 Tap Execute Top menu appears Tap the Wi-Fi Q icon 203 204 205 Operation on the smartphone Memo 206 Display the screen for reading the QR code Read a QR code 207Tap Menu Read a QR code Operation on this camera Tap YES Tap OK Is displayed Set contents are saved 208 209 210 211 212 Mail address set the sender’s e-mail address Tap OK Is displayed Set contents are saved 213 214 Regular Operation Sending a Notification Mail 215 Check the incoming e-mail 216 Is displayed Set contents are saved 217 218 Regular Operation Record videos to send a video mail 219 220 Registering the access points wireless LAN router to thisUnit Wi-Fi Protected Setup WPS Registration Tap SET from QR Code Tap Menu Operation on this camera 221 Connecting This Camera to the TV Regular Operation Connect the TV to the access point222 223 224 Operating the MenuOperating the Top Menu 225 Shortcut Menu During Video Recording ModeShortcut Menu During Still Image Recording Mode Operating the Shortcut Menu Record Setting Menu video 226 227 Zoom 228Video Quality Zoom MIC 229 MIC Level SettingK2 Technology Special Recording Menu video 230 SELF-TIMER Record Setting Menu still image231 Image Size 232Sets the image size number of pixels for still images Special Recording Menu still image 233 Search Date Playback Setting Menu video234 Display DATE/TIME Edit Menu video 235 236 Playback Setting Menu still imageSlide Show Effects Copy GZ-EX355 Edit Menu still image237 Move GZ-EX355 Setup video/still image 238 239 240 Open Source Licenses recording only Connection Settings video/still image 241 Media Settings video/still image 242 243 Front Rear 244 Interior Bottom245 246 LCD MonitorLCD Monitor Common Recording Indications Video Recording 247 Still Image Recording Video Playback 248 249 Still Image ModeStill Image Playback Folder Number File Number Date/Time Turning Off the Power When the unit is not working properly250 Recording Battery Pack251 Playback Card252 Editing/Copying 253 Screen/Image Computer254 Other Problems 255 Error Message? 256 257 258 CamcorderLens/LCD Monitor Wipe this unit with a dry, soft cloth to remove any dirt Video Avchd ConnectorsCamera Videos iFrame GZ-EX355/GZ-EX310 Still Image Battery Pack BN-VG107U GZ-E300Battery Pack BN-VG114U GZ-EX355/GZ- EX310 AC Adapter AC-V11U