Troubleshooting

When connected to the TV via the HDMI mini cable, proper images and sounds are not output.

Images and sounds may not be output properly depending on the TV connected. In such cases, perform the following operations.

A Disconnect the HDMI mini cable and connect it again. B Turn off and on this unit again.

“Connecting via the HDMI Mini Connector” (A p. 77)

Editing/Copying

Unable to delete file.

Files (videos/still images) that are protected cannot be deleted. Release protection before deleting the file.

“Protecting Files” (A p. 81)

Unable to copy/move files to SD card. (GZ-EX355)

If the SD card is write protected, set it to off.

Unable to create DVD with a DVD writer.

Connect the USB cable correctly.

“Preparing a DVD Writer (CU-VD50)” (A p. 99) “Preparing a DVD Writer (CU-VD3)” (A p. 99)

Unable to create disc with a BD writer (external Blu-ray drive).

Connect the USB cable correctly.

“Preparing a BD Writer (External Blu-ray Drive)” (A p. 91)

BACK-UP menu does not disappear.

While the USB cable is connected, the “BACK UP” menu is displayed.

Unable to turn off the BACK-UP menu.

Turn off the power of this unit and the DVD writer, or remove the AC adapter.

Unable to delete folder in USB external hard disk drive.

Delete the folder using a computer.

(When files are added or folders moved/renamed with a computer, they cannot be deleted on this unit.)

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JVC GZ-EX310, GZ-EX355, GZ-E300 manual Editing/Copying, 253