Contents
Maintenance and Service Guide
Page
Contents
1 Product Description
2 Troubleshooting
3 Illustrated Parts Catalog
4 Removal and Replacement Preliminaries
5 Removal and Replacement Procedures
6 Specifications
AConnector Pin Assignments
BPower Cord Requirements
CScrew Listing
Index
Product Description
1.1 Models
Model Naming Conventions (Continued)
HP Compaq nc8000 Business Notebook Models
HP Compaq nc8000 Business Notebook Models (Continued)
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HP Compaq nw8000 Mobile Workstation Models
HP Compaq nw8000 Mobile Workstation Models (Continued)
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1.2Features
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1.3 Clearing a Password
1.4 Power Management
1.5 External Components
Front and Right-SideComponents
Item
Component
Function
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Rear and Left-SideComponents
Item Component
Rear and Left-SideComponents (Continued)
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Keyboard Components
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Top Components
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Top Components (Continued)
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Bottom Components
1.6 Design Overview
Troubleshooting
2.1Computer Setup and Diagnostics Utilities
Using Computer Setup
Selecting from the File Menu
Selecting from the Security Menu
Selecting from the Advanced Menu
Advanced Menu (Continued)
2.2 Using Diagnostics for Windows
Obtaining, Saving, or Printing
Configuration Information
Obtaining, Saving, or Printing Diagnostic Test Information
Begin Testing
Status
tab
Log
Error
2.3 Troubleshooting Flowcharts
Flowchart 2.1—InitialTroubleshooting
Flowchart 2.2—NoPower, Part
Flowchart 2.3—NoPower, Part
Flowchart 2.4—NoPower, Part
Flowchart 2.5—NoPower, Part
Flowchart 2.6—NoVideo, Part
Flowchart 2.7—NoVideo, Part
Flowchart 2.8—NonfunctioningPort Replicator
Flowchart 2.9—NoOS Loading
Flowchart 2.10—NoOS Loading, Hard Drive, Part
Flowchart 2.11—NoOS Loading, Hard Drive, Part
Flowchart 2.12—NoOS Loading, Hard Drive, Part
Flowchart 2.13—NoOS Loading, Diskette Drive
Flowchart 2.14—NoOS Loading, CD- or DVD-ROMDrive
Flowchart 2.15—NoAudio, Part
Flowchart 2.16—NoAudio, Part
Flowchart 2.17—NonfunctioningDevice
Flowchart 2.18—NonfunctioningKeyboard
Flowchart 2.19—NonfunctioningPointing Device
Flowchart 2.20—NoNetwork/Modem Connection
Illustrated Parts Catalog
3.1 Serial Number Location
3.2 Notebook Major Components
Spare Parts: Notebook Major Components
Item Description
Number
Page
Spare Parts: Notebook Major Components (Continued)
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Page
Page
3.3Miscellaneous Plastics Kit Components
3.4Miscellaneous Cable Kit Components
3.5 Mass Storage Devices
Spare Part Number Information (Continued)
3.6 Miscellaneous
3.7 Sequential Part Number Listing
Spare Parts: Sequential Part Number Listing (Continued)
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Page
Number Description
Removal and Replacement Preliminaries
4.1 Tools Required
4.2 Service Considerations
Plastic Parts
Cables and Connectors
4.3Preventing Damage to Removable Drives
4.4 Preventing Electrostatic Damage
4.5Packaging and Transporting Precautions
4.6 Workstation Precautions
4.7Grounding Equipment and Methods
Typical Electrostatic Voltage Levels
Event
10%
40%
55%
Removal and Replacement Procedures
5.1 Serial Number
5.2 Disassembly Sequence Chart
Disassembly Sequence Chart (Continued)
5.3Preparing the Notebook for Disassembly
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5.4 Notebook Feet
5.5 MultiBay Device
5.6 Bluetooth Board
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5.7 Integrated Smart Card
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5.8 Optical Drive
5.9 Keyboard
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5.10 Memory Expansion Board
5.11 Modem Board
5.12 Mini PCI Communications Board
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5.13 Heat Sink
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5.14 Processor
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5.15 LED Switch Cover
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5.16 RTC Battery
5.17 Security Module (TPM)
5.18 Display Assembly
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5.19 Top Cover
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5.20 Speaker
5.21 TouchPad
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5.22 Fan Assembly
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5.23 System Board
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Specifications
Notebook (Continued)
Notebook
15.0-inch,UXGA, TFT Display
15.1-inch,SXGA+, TFT Display
15.0-inch,XGA, TFT Display
Hard Drives
80-GB
60-GB
40-GB
External AC Adapter
6-cell, Li-IonBattery Pack
24X Max DVD+RW/R and CD-RWCombo Drive
24X Max DVD/CD-RWCombo Drive
8X DVD-ROMDrive
24X CD-ROMDrive
System DMA
Hardware
System
DMA
System Interrupts
IRQ
System I/O Addresses
I/O Address
System Function
System I/O Addresses (Continued)
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Connector Pin Assignments
Table A-2
RJ-11Modem
Table A-3
Universal Serial Bus
Table A-4
S-Video
Table A-5
External Monitor
Table A-6
Audio Line-Out
Table A-7
Microphone
Table A-8
Parallel
Table A-9
Serial
Power Cord Requirements
General Requirements
Country-SpecificRequirements
3-ConductorPower Cord Requirements (Continued)
Notes
Screw Listing
Table C-1
Torx T5M2.5×4.0 Screw
Head
Color
Qty
Page
Table C-4
Torx T8M2.0×6.0 Screw
Torx T8M2.0×6.0 Screw (Continued)
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Table C-5
Phillips PM1.5×3.0 Screw
Table C-6
Phillips PM3.5×3.0 Screw
Table C-7
Torx T8M2.0×4.0 Screw
Torx T8M2.0×4.0 Screw (Continued)
Page
Page
Table C-8
Torx T8M2.0×3.5 Screw
Table C-9
Phillips PM1.5×4.0 Screw
Index