D-2APPENDIX D: TECHNICAL SUPPORT

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH(3Com’s award-winning technical journal)

Local access numbers are available within the follow- ing countries:

and more.

3ComForum on CompuServe

3ComForum is a CompuServe-based service contain- ing patches, software, drivers, and technical articles about all 3Com products, as well as a messaging sec- tion for peer support. To use 3ComForum, you need a CompuServe account.

To use 3ComForum:

Country

Telephone

 

Number

 

 

Australia

800 123853

Belgium

0800 71279

Denmark

800 17319

Finland

98 001 4444

France

05 90 81 58

Germany

0130 8180 63

Italy

1678 99085

Country

Telephone

 

Number

 

 

Netherlands

06 0228049

Norway

800 11062

Portugal

0505 442607

Russia

956 0815

(Moscow only)

 

Spain

900 964445

Sweden

020 792954

U.K.

0800 626403

1Log on to CompuServe.

2Enter go threecom .

3Press [Return] to see the 3ComForum main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, seven days a week.

Call 3ComFacts using your touch-tone telephone. International access numbers are:

Country

Telephone

 

Number

 

 

U.K.

(44) (1442) 278279

U.S.

(1) (408) 727 7021

 

 

Support from Your Network Supplier

If additional assistance is required, contact your net- work supplier. Many suppliers are authorized 3Com service partners qualified to provide a variety of ser- vices, including network planning, installation, hard- ware maintenance, application training, and support services.

When you contact your network supplier for assis- tance, have the following information ready:

Diagnostic error messages

A list of system hardware and software, including revision levels

Details about recent configuration changes, if applicable

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3Com 2000 TR manual Support from Your Network Supplier, 3ComForum on CompuServe, 3ComFacts Automated Fax Service