3Com 2000 TR manual Support from Your Network Supplier, 3ComForum on CompuServe

D-2APPENDIX D: TECHNICAL SUPPORT

This service features news and information about 3Com products, customer service and support, 3Com’s latest news releases, selected articles from 3TECH™ (3Com’s award-winning technical journal)

Local access numbers are available within the follow- ing countries:

and more.

3ComForum on CompuServe

3ComForum is a CompuServe-based service contain- ing patches, software, drivers, and technical articles about all 3Com products, as well as a messaging sec- tion for peer support. To use 3ComForum, you need a CompuServe account.

To use 3ComForum:

Country	Telephone
	Number
Australia	800 123853
Belgium	0800 71279
Denmark	800 17319
Finland	98 001 4444
France	05 90 81 58
Germany	0130 8180 63
Italy	1678 99085

Country	Telephone
	Number
Netherlands	06 0228049
Norway	800 11062
Portugal	0505 442607
Russia	956 0815
(Moscow only)
Spain	900 964445
Sweden	020 792954
U.K.	0800 626403

1Log on to CompuServe.

2Enter go threecom .

3Press [Return] to see the 3ComForum main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, seven days a week.

Call 3ComFacts using your touch-tone telephone. International access numbers are:

Country	Telephone
	Number
U.K.	(44) (1442) 278279
U.S.	(1) (408) 727 7021

Support from Your Network Supplier

If additional assistance is required, contact your net- work supplier. Many suppliers are authorized 3Com service partners qualified to provide a variety of ser- vices, including network planning, installation, hard- ware maintenance, application training, and support services.

When you contact your network supplier for assis- tance, have the following information ready:

■Diagnostic error messages

■A list of system hardware and software, including revision levels

■Details about recent configuration changes, if applicable