D-2 APPENDIX D: TECHNICAL SUPPORT
This service features news and information about
3Com products, customer service and support,
3Com’s latest news releases, selected articles from
3TECH™ (3Com’s award-winning technical journal)
and more.

3ComForum on CompuServe

3ComForum is a CompuServe-based service contain-
ing patches, software, drivers, and technical articles
about all 3Com products, as well as a messaging sec-
tion for peer support. To use 3ComForum, you need a
CompuServe account.
To use 3ComForum:
1Log on to CompuServe.
2Enter go threecom .
3Press [Return] to see the 3ComForum main menu.

3ComFacts Automated Fax Service

3Com Corporation’s interactive fax service,
3ComFacts, provides data sheets, technical articles,
diagrams, and troubleshooting instructions on 3Com
products 24 hours a day, seven days a week.
Call 3ComFacts using your touch-tone telephone.
International access numbers are:
Local access numbers are available within the follow-
ing countries:
Support from Your Network Supplier
If additional assistance is required, contact your net-
work supplier. Many suppliers are authorized 3Com
service partners qualified to provide a variety of ser-
vices, including network planning, installation, hard-
ware maintenance, application training, and support
services.
When you contact your network supplier for assis-
tance, have the following information ready:
■Diagnostic error messages
■A list of system hardware and software, including
revision levels
■Details about recent configuration changes, if
applicable
Country Telephone
Number
U.K. (44) (1442) 278279
U.S. (1) (408) 727 7021
Country Telephone
Number
Country Telephone
Number
Australia 800 123853 Netherlands 06 0228049
Belgium 0800 71279 Norway 800 11062
Denmark 800 17319 Portugal 0505 442607
Finland 98 001 4444 Russia
(Moscow only) 956 0815
France 05 90 81 58 Spain 900 964445
Germany 0130 8180 63 Sweden 020 792954
Italy 1678 99085 U.K. 0800 626403