Support from 3Com, Returning Products for Repair | 3Com 2000 TR

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your net- work supplier, technical support contracts are avail- able from 3Com.

In the U.S. and Canada, call (800) 876-3266for cus- tomer service.

If you are outside the U.S. and Canada, contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider:

Country	Telephone Number

Australia*	1 800 678 515
Belgium*	0800	71429
Brazil	(55) (11) 546 0869
Canada	(416)	498 3266
Denmark*	800 17309
Finland*	0800	113153
France*	05 917959
Germany*	0130	821502
Hong Kong	(852)	2501 1111
Ireland*	1 800 553117
Italy*	1678	79489
Japan	(81) (3) 3345 7251
Mexico	(525)	520 7841

Support from 3Com

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Country	Telephone Number

Netherlands*	06 0227788
Norway*	800	11376
Singapore	(65)	538		9368
South Africa	(27)	(11)		807 4397
Spain*	900	983125
Sweden*	020	795482
Taiwan	(886)		(2)	577 4352
United Arab Emirates	(971)		(4)	349049
U.K.*	0800		966197
U.S.	(1) (408)			492 1790

* These numbers are toll-free.

Returning Products for Repair

A product sent directly to 3Com for repair must ﬁrst be assigned a Return Materials Authorization (RMA) number. A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country	Telephone Number		Fax Number

U.S. and Canada	(800) 876 3266, option 2		(408) 764 7120
Europe	31	30 60 29900, option 5	(44) (1442) 275822
Outside Europe,	(1)	(408) 492 1790	(1) (408) 764 7290
U.S., and Canada

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3Com 2000 TR manual Support from 3Com, Returning Products for Repair, Country Telephone Number Fax Number

Contents

For SuperStack II Switch 2000 TR For civilian agencies For units of the Department of Defense About this Guide 3COM Corporation Limited Warranty Terminology About this GuideIntroduction Conventions Finding Information in this Guide Overview About the SuperStack II Switch 2000 TR TR-in-FE Module TR-in-FE Beneﬁts Software Summary of TR-in-FE Module FeaturesHardware 4CHAPTER 1 Overview TR-IN-FE Concepts What is Token Ring-in-Fast Ethernet TR-in-FE? Token Ring-in-Fast Ethernet Module TR-in-FE Compared to Traditional Methods3Com Token Ring-in-Fast Ethernet System How TR-in-FE Works How TR-in-FE Works Power IIRedundant SuperStack Token Ring Frames TunnelingRequirements 4Token Ring-in-Fast Ethernet Frame Virtual LANs Vlans What is a VlanAdvantages of Vlan Port-Based Distribution 8CHAPTER 2 TR-IN-FE Concepts Pre-installation Procedure Installing and Setting UP the ModuleFollowing Safety Information Installation LED Summary Post-Installation Checks Checking the Power Supply Checking the Physical Connections Checking that the TR-in-FE Module is Installed Correctly 2TR-in-FE Module Jumper Settings Jumper Settings VT100 Console Accessing Management FeaturesChoice Field Entry Field List Boxes ButtonKey Board Shortcuts Correcting Text Entries Console Menu Map Default UsersDefault Name Password Access Level 1VT100 Console Menu Map with I/O Module Detail LCD Console Switch 2000 TR banner Logging On User Name Default Access Level Password Automatic Logout Logging Off 8CHAPTER 4 Accessing Management Features TR-in-FE Module Conﬁguration Map Configuring the TR-IN-FE Module 2I/O Module Screen Config Setting Up a Module Spanning Tree Bridge Parameters Source Routing TR Vlan Setup Screen Setting Up a VlanTR Vlan Info Setup Screen Scroll the Vlan list using the Up and Down keys TR-in-FE Module Statistics Map Monitoring the TR-IN-FE Module 2TR Port Statistics Screen Statistics Overview 3Sample TR Port Statistics Trafﬁc Screen Port Statistics Trafﬁc Jam Counts Clearing Screen Counters ’information de Sécurité Importante Important Safety Information Wichtige Sicherheitsinformationen Screen Access level required Screen Access Rights 2APPENDIX B Screen Access Rights TR-in-FE Cable Speciﬁcation TR-IN-FE Module Technical SpecificationsEnvironmental Speciﬁcations Core mm Cladding mm Numerical Aperture Does the Cable Provide Sufﬁcient Bandwidth?Example TR-in-FE Cable Speciﬁcation 4APPENDIX C TR-IN-FE Module Technical Specifications 3Com Bulletin Board Service Online Technical ServicesTechnical Support World Wide Web Site Support from Your Network Supplier 3ComFacts Automated Fax Service3ComForum on CompuServe Country Telephone Number Country Telephone Number Fax Number Support from 3ComReturning Products for Repair 4APPENDIX D Technical Support Numbers Page Hardware 3Com Corporation Limited Warranty Governing LAW