4-2CHAPTER 4: TROUBLESHOOTING

Troubleshooting

When a problem occurs during the test phase, the Status LEDs light in

During the Test

a particular pattern. Table 4-1 shows the Status LED pattern, the

Phase

 

 

problem associated with that pattern, and the action to take.

Table 4-1System Self-test Errors

 

 

 

 

 

 

Status LEDs

 

 

 

 

1

2

3

4

Test LED

Power/Fault LED

Meaning and Action

 

 

 

 

 

 

 

Off

Off

On

On

On

Yellow

EEPROM checksum test failed.

 

 

 

 

 

 

Contact your network supplier.

 

 

 

 

 

 

 

Troubleshooting

When a problem occurs during the load phase, the Status LEDs light in

During the Load

particular patterns. Table 4-2 shows the Status LED patterns, the

Phase

 

 

problems associated with these patterns, and the actions to take.

Table 4-2System Software Load Errors

 

 

 

 

 

 

Status LEDs

 

 

 

 

1

2

3

4

Load LED

Power/Fault LED

Meaning and Action

 

 

 

 

 

 

 

Off

Off

On

On

On

Yellow

Software image file has been deleted or boot source and

 

 

 

 

 

 

image file names do not match.

 

 

 

 

 

 

Reload the system software. Refer to the software

 

 

 

 

 

 

guide.

 

 

 

 

 

 

 

On

Off

Off

Off

On

Yellow

Unable to transmit BOOTP request. Bridge/router is not

 

 

 

 

 

 

connected to token ring correctly.

 

 

 

 

 

 

Check cable connections.

 

 

 

 

 

 

 

On

Off

Off

On

On

Yellow

No response to BOOTP request. BOOTP server not present

 

 

 

 

 

 

or incorrectly configured.

 

 

 

 

 

 

Check TFTP server configuration and verify the MAC

 

 

 

 

 

 

address of the bridge/router. Press Reset to retry the

 

 

 

 

 

 

system software load. If the load is unsuccessful, call

 

 

 

 

 

 

your network supplier for assistance.

 

 

 

 

 

 

 

On

Off

On

Off

On

Yellow

No response to Address Resolution Protocol (ARP) request

 

 

 

 

 

 

from TFTP server. TFTP server not present or incorrectly

 

 

 

 

 

 

configured.

Check TFTP server configuration and verify the MAC address of the bridge/router. Press Reset to retry the system software load If the load is unsuccessful, call your network supplier for assistance.

(continued)

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3Com 52x, 32x manual Troubleshooting, During the Test, Phase, During the Load