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Aastra Telecom M6320 manual Reservations Callq

Models: M6320

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Agent Features: continued

Displaying the queue threshold (continued)

At some sites, information about the queue is displayed each time a call is presented to your telephone, as shown in the typical example below.

RESERVATIONS

CALLQ

026

In this example the display shows that the call came in on the organization’s reservations number and the caller has been waiting for time T1. The bottom right-hand corner of the display shows that there are currently 26 calls in the queue.

At some sites, the queue information is displayed whenever you press the

Akey. In this case the information will remain visible, and will be updated at regular intervals until you press Aagain to resume receiv- ing ACD calls.

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Aastra Telecom M6320 manual Reservations Callq

Contents

User Guide Introduction Table of Contents Ways to transfer or share calls M6320 Quick start up IntroductionUsing Your M6320 telephone-the basics Using Your M6320 telephone-the basics Answering calls Making callsPlacing a call on hold Setting the alerter volume Setting the handset volumeSetting the Handsfree speaker volume Setting the On-hook monitoring volumeHandsfree Calling Handsfree mode only To answer a call using HandsfreeTo use Handsfree during your call To mute your microphone while on a Handsfree callDisplay features JOE SmithSetting up local features Save, Memory, and PauseAlerter Volume To adjust the alerter volumeCall Timer To enable the Call TimerTime and Date To set the time and date on your M6320Network Features Display LanguagePredial Save NumberTo make a call using Memory Number Memory NumberTo program a number into memory PauseMode Selection To select the mode of operationMessage Waiting To program the message waiting keyQuick ways to make calls Automatic DialAutomatic Line Intercom Calls Answering an Intercom callMaking an Intercom call Ending an Intercom callIntercom Group Making a call within your Intercom GroupAnswering an Intercom Group call Last Number Redial Speed CallHow to avoid missing a call Call ForwardCall Waiting Call Pickup To retrieve your messagesLeave Message To leave a call requestWhen you can’t reach someone OverrideTo bridge into a two-way call within your system To cancel a Ring Again request Ring againTo use Ring Again Ways to transfer or share calls ConferenceTo add a person to a call To add an incoming call to the conferenceCall Park Privacy ReleaseTransfer To transfer a call directly to another telephoneTo transfer a call by establishing a conference Controlling your telephone line Make BusyPrivacy Agent Features LoggingTo log Logging out Answering ACD callsPutting an ACD call on hold Calling your supervisorTo call your supervisor while active on an ACD call Line of Business key Emergency callsNot Ready key Displaying the queue thresholdReservations Callq Supervisor features Interpreting agent indicatorsDisplaying the status of an ACD queue INC LOG AGT Wait Displaying a summary of agent activityTo switch back to the ACD call Observing agentsTo monitor a conversation between an agent and a caller To participate in the callCalling an agent Answering agent callsNight Service To activate Night ServiceTo turn off the feature Answering emergency callsTo activate the Controlled Interﬂow feature To turn off the re-routing featureControlled Interﬂow Supervisors as agentsConnecting your M6320 M6320 connectionsWall jack/AC adaptor connections Wall mounting the M6320 To mount the M6320 on the wallHandset retainer installation Approval Requirements Issue