Supervisor Features: continued

Controlled Interflow

As a supervisor, it is your responsibility to monitor the state of the incom- ing call queues for your ACD group and to route calls from one group to another if a group has more calls waiting to be answered than can be han- dled in an acceptable time.

The Gkey allows you to re-route incoming calls from one ACD group to another. The route taken when the feature is activated is defined during site configuration — you have no local control over the route.

Any calls already in progress or already in the queue are not affected.

To activate the Controlled Interflow feature:

1.Press G.

The associated indicator comes on. All subsequent calls to this ACD group are re-routed to another group.

To turn off the re-routing feature:

1.Press Gagain.

Supervisors as agents

If you have an ,key on your supervisor’s telephone you can also func- tion as an ACD agent if necessary, for example if the ACD group is excep- tionally busy.

To do this you must first log into the system to be recognized as an agent available to receive calls see Logging in, in the Agent features part of this guide. Once you are logged in, ACD calls will be presented on your , key. Refer to the Agent features part of the guide for information on per- forming agent activities.

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Aastra Telecom M6320 manual To activate the Controlled Interflow feature, To turn off the re-routing feature
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M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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