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Aastra Telecom M6320 manual Not Ready key, Displaying the queue threshold

Models: M6320

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Agent Features: continued

Not Ready key

Pressing the Akey at the end of an ACD call makes your position temporarily unavailable to receive new ACD calls. The key is most often used to allow time for post-call processing; for example, completing paper- work associated with an ACD call.

To stop further ACD calls coming in, press Aat the end of a call. The Not Ready indicator comes on.

When you are ready to receive further calls press Aa second time.

Note: Do not press Aduring a ACD call or the call may be dis- connected.

In some organizations codes are used to indicate the reason why the

Akey was pressed. If this feature is used at your site, the Not Ready indicator will flash until you dial the code. Your supervisor will tell you if this applies to your site and what codes to use if it does.

Displaying the queue threshold

It is sometimes useful to know how many calls are waiting to be answered or how long the call at the front of the queue has been waiting. The optional Display Queue Threshold feature provides this information. Your supervisor will tell you if the feature is available at your site.

To view information about calls waiting to be answered press E.

The information displayed normally includes a figure for the number of calls in the queue, or the waiting time for the call at the front of the queue and a graphical representation of the same information. A typical display is shown below.

T1

T2

T3

WAIT

000000000000

 

110

 

 

 

 

In the example above, the labels T1, T2 and T3 represent particular waiting times selected by the organization concerned. The call at the front of the queue has been waiting for 110 seconds, which is slightly more than time T2.

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Aastra Telecom M6320 manual Not Ready key, Displaying the queue threshold
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M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.