Agent Features: continued

Line of Business key

This optional feature allows a Line of Business (LOB) code to be entered for each call that you answer. These codes will be predefined for your system and will allow tracking of such items as the number of calls of a specific type and the holding times for these calls. Up to three LOB codes may be entered for each ACD call. Your supervisor will tell you if this feature is used at your site.

To enter an LOB code while active on an ACD call press C, then key the appropriate digits to reflect the type of call being handled. The dig- its are displayed on your telephone.

Note: If you make a mistake while entering a LOB code, pressing C a second time clears the display and allows you to enter the correct code.

Emergency calls

The Emergency key lets you call for assistance if you receive an abusive, threatening or urgent ACD call.

When dealing with an emergency call, first note the digits displayed on your telephone. This may help security with any follow-up activities for the call.

Press Dto call your supervisor. The Dindicator flashes while the supervisor is being called. When the supervisor is connected, the indicator comes on steadily and a Three-Way Call is established.

In some installations, a tape recording of the call will also begin. The caller is not aware of the recording action.

Note: You must remain in the conference for the duration of the call: if you hang up, the call will be disconnected.

If your supervisor happens to be active on another emergency call, your request will either be routed to the first available supervisor or disallowed, depending on the way your ACD system has been configured. If your call is disallowed the Emergency indicator will not come on. Your supervisor will tell you which way your system has been configured.

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Aastra Telecom M6320 manual Line of Business key, Emergency calls
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M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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