Agent Features: continued

Logging out

At the end of your shift you should log out from the ACD system.

To log out, press x. The Make Busy indicator comes on and you are logged out of the ACD system. No ACD calls or non-ACD calls will be pre- sented to your telephone while the Make Busy indicator is on.

If you wish to receive non-ACD calls, press xa second time. The indicator starts to blink. Non-ACD calls may be received on line keys when the Make Busy indicator is blinking.

If you press xwhile active on an ACD call, you will be logged out when the call is released.

Note: If a call is presented to your station and it is not answered within a specified number of rings, your telephone will automatically go into Make Busy mode.

Answering ACD calls

ACD calls are presented to your telephone on the ,key (the bottom key on your telephone). When an ACD call is received, the In Calls indicator flash- es and you hear a short ring from the telephone. If you are using a headset you hear a short tone through the earpiece.

The ,key is used only to answer ACD calls. The other features part of this guide explains how to make and answer non-ACD calls.

To answer the ACD call, press ,. The In Calls indicator comes on and you are connected to the caller.

Note: At some sites the telephones are programmed to answer ACD calls automatically. Your supervisor will tell you if your ACD system works like this. If it does, you are connected to the caller immediately after the telephone rings without having to press ,.

At the end of the call press r(or hang up the handset if no headset is con- nected).

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Aastra Telecom M6320 manual Logging out, Answering ACD calls
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M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

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Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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