M6320 Quick start up, Introduction | Aastra Telecom manual

M6320 Quick start up

Introduction

This section of the user guide has been designed to provide you with pointers to sections within the document to enable you to achieve a quick start-up. The items mentioned below are considered to be essential if you wish to use all functionality within the phone.

1. Key Layout

It is recommended that you familiarize yourself with the position and function of the keys on the telephone. See pages 5 to 6.

2. Mode of operation

The phone has two modes of operation called handsfree and ACD mode. If you are in an ACD environment you must set the phone to ACD mode. For other environments the phone should be set to handsfree mode. When the phone was delivered to you it was set to Handsfree mode. See page 17 of this guide.

3. Time and Date and Format

It is recommended that the phone’s time and date is set. See page 13 of this guide.

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Aastra Telecom manual M6320 Quick start up, Introduction

M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

One of the standout features of the Aastra M6320 is its ergonomic design, which includes a large, backlit display. This clear screen allows users to easily access information, such as caller ID, call duration, and menu options, ensuring quick navigation through various functions. The phone is equipped with multiple programmable keys, enabling users to customize their experience by assigning specific functions such as speed dialing, call transfer, or one-touch access to frequently used features.

The M6320 supports a variety of advanced telecommunications technologies, including VoIP (Voice over Internet Protocol). This capability allows for high-quality voice communications over the internet, reducing traditional phone line costs while enhancing call clarity. The phone also features integrated hands-free functionality, making it easy to engage in conference calls or multi-task while on a call.

Additionally, the Aastra M6320 is designed to provide seamless connectivity through a range of networking options. It is compatible with various communication systems, offering flexibility for businesses looking to integrate the phone into existing infrastructures. The device supports features such as call waiting, caller ID, and hold, thereby improving overall call management.

Another notable characteristic of the M6320 is its energy-efficient design, which minimizes power consumption without compromising performance. This is particularly important for businesses focused on sustainability and reducing their environmental impact.

The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.

Contents

User Guide Introduction Table of Contents Ways to transfer or share calls Introduction M6320 Quick start up Using Your M6320 telephone-the basics Using Your M6320 telephone-the basics Placing a call on hold Answering callsMaking calls Setting the handset volume Setting the alerter volumeSetting the Handsfree speaker volume Setting the On-hook monitoring volume To answer a call using Handsfree Handsfree Calling Handsfree mode onlyTo use Handsfree during your call To mute your microphone while on a Handsfree call JOE Smith Display features Save, Memory, and Pause Setting up local features To adjust the alerter volume Alerter Volume To enable the Call Timer Call TimerTime and Date To set the time and date on your M6320 Display Language Network Features Save Number Predial Memory Number To make a call using Memory NumberTo program a number into memory Pause To select the mode of operation Mode SelectionMessage Waiting To program the message waiting key Automatic Line Quick ways to make callsAutomatic Dial Answering an Intercom call Intercom CallsMaking an Intercom call Ending an Intercom call Answering an Intercom Group call Intercom GroupMaking a call within your Intercom Group Speed Call Last Number Redial Call Waiting How to avoid missing a callCall Forward To retrieve your messages Call PickupLeave Message To leave a call request To bridge into a two-way call within your system When you can’t reach someoneOverride To use Ring Again To cancel a Ring Again requestRing again Conference Ways to transfer or share callsTo add a person to a call To add an incoming call to the conference Privacy Release Call Park To transfer a call by establishing a conference TransferTo transfer a call directly to another telephone Privacy Controlling your telephone lineMake Busy To log Agent FeaturesLogging Answering ACD calls Logging out To call your supervisor while active on an ACD call Putting an ACD call on holdCalling your supervisor Emergency calls Line of Business key Displaying the queue threshold Not Ready key Reservations Callq Displaying the status of an ACD queue Supervisor featuresInterpreting agent indicators Displaying a summary of agent activity INC LOG AGT Wait Observing agents To switch back to the ACD callTo monitor a conversation between an agent and a caller To participate in the call Answering agent calls Calling an agent To activate Night Service Night ServiceTo turn off the feature Answering emergency calls To turn off the re-routing feature To activate the Controlled Interﬂow featureControlled Interﬂow Supervisors as agents M6320 connections Connecting your M6320 Wall jack/AC adaptor connections To mount the M6320 on the wall Wall mounting the M6320 Handset retainer installation Approval Requirements Issue