Supervisor Features: continued

Calling an agent

You can use the Kkey to contact the agents you supervise. You can also use it in conjunction with the Jkeys to call an agent directly without dialling the agent’s number.

Press K. The associated indicator comes on. Press the Jkey for the agent you wish to call.

The display shows the number associated with the agent’s Mkey. If the agent is talking on the Mkey or does not have a Mkey you hear busy tone.

You can also contact an agent by pressing Kand then dialling the appropriate number.

Finally you may press a line key to select a secondary directory number and then dial an agent’s telephone number.

Note: The Jkeys cannot be used to contact agents directly on sec- ondary directory numbers.

Answering agent calls

Agents will occasionally need your help in handling a call. Calls made to you by agents are presented on the Nkey. No calls can be originated from this key.

When an agent presses the Mkey or dials the directory number asso- ciated with your Nkey, your telephone rings and the Nindi- cator flashes. The agent’s ,directory number is displayed.

Press N.

The Ans Agent indicator stays on and you are connected to the agent.

To end the call, press r, or hang up.

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Aastra Telecom M6320 manual Calling an agent, Answering agent calls
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M6320 specifications

The Aastra Telecom M6320 is a sophisticated and reliable business telephone designed to meet the communication needs of modern enterprises. Renowned for its user-friendly interface and robust features, the M6320 enhances productivity and collaboration in the workplace.

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The phone is also equipped with a headset jack, allowing users to connect a headset for comfortable, hands-free operation. This is especially beneficial in busy office environments where multitasking is common.

In summary, the Aastra Telecom M6320 is an exemplary business telephone that combines advanced technology, user-friendly features, and a focus on efficiency. Its design facilitates effective communication while supporting the needs of modern enterprises. With its robust functionality, the M6320 is a wise investment for businesses seeking to enhance their telecommunication systems and promote collaborative work environments.
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