Chapter 4 195
Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 305.
Symptoms (Verified) Go To
Power On Issue Page 196
No Display Issue Page 197
Random Loss of BIOS Settings Page 198
LCD Failure Page 199
Internal Keyboard Failure Page 200
TouchPad Failure Page 201
Internal Speaker Failure Page 202
Internal Microphone Failure Page 203
HDD Failure Page 204
USB (Right side) Failure Page 205
Other Functions Failure Page 205
Motherboard CMOS discharge Page 205
Intermittent Failures Page 205
Undermined Failures Page 206

Chapter 4