Problems with Apple Remote Access
The Remote Access Setup control panel won’t open.
mMake sure that AppleTalk is turned on in the Chooser.
mIf you still can’t open the control panel, reinstall the Apple Remote Access software.
The modem is not listed in the Remote Access Setup control panel.
mReinstall the modem software. If that doesn’t help, then reinstall the Apple Remote Access software.
mIf you are using a PC Card Modem, make sure the modem file for your modem is in the Modem Scripts folder inside Extensions folder (in the System Folder). If it is not, check to see if it’s in the PC Card Modem Files folder on your hard disk. If you locate a file for your modem, put it in the Modem Scripts folder.
mContact the modem manufacturer to see whether your modem can use the settings for another type of modem.
The modem didn’t dial the phone number.
mCheck that the phone cord is plugged into the computer and into a working phone line.
mTry dialing the number again. Sometimes there is a temporary connection problem.
mQuit the program and restart it. Sometimes this procedure solves temporary problems with the modem.
mAnother program may be using the modem. Quit all other programs that use the modem.
mTry using another communications program. If that works, the problem may be in the Apple Remote Access software. Reinstall the software.
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