Problems with Apple R emote Access
The Remote Access Setup control panel won’t open.
mMake sure that AppleTalk is tur ned on in the Chooser.
mIf you still can’t open the control panel, reinstall the Apple Remote Access
software.
The modem is not listed in the Remote Access Setup control panel.
mReins tall the modem software. If that doesn’t help, then reinstall the Apple
Remot e Acce ss software.
mIf you are using a PC Card Modem, make sure the modem file for your
modem is in the Modem Scripts folder inside Extensions folder (in the
Syste m Fold er). If it is not, check to see if it’s in the PC Card Modem Files
folder on your hard disk. If you locate a file for your modem, put it in the
Modem Scripts folder.
mContact the modem manufacturer to see whether your modem can use the
settings for another type of modem.
The modem didn’t dial the phone number.
mCheck that the phone cord is plugged into the computer and into a working
phone line.
mTry dialing the number agai n. Sometimes there is a temporary connection
problem.
mQuit the program and restart it. Sometimes this procedure solves
temporary problems with the modem.
mAnother program may be using the modem. Quit all other programs that
use the modem.
mTry using another communications program. If that works, the problem
may be in the Apple Remote Access software. Reinstall the software.
118 Chapter 7