![](/images/new-backgrounds/1156384/156384249x1.webp)
11.Remove and reinstall the mouse driver.
12.Check the Device Manager to determine that:
•The device is properly installed. There are no red Xs or yellow exclamation marks.
•There are no device conflicts.
•No hardware is listed under Other Devices.
13.If the Issue is still not resolved, see “Online Support Information” on page 175.
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