Technical Support, Region Phone Number | Alcatel-Lucent 6850, 9000

Technical Support

Technical Support

Alcatel technical support is committed to resolving our customer’s technical issues in a timely manner. Customers with inquiries should contact us at:

Region	Phone Number

North America	800-995-2696

Latin America	877-919-9526

Europe	+33-388-55-69-04

Asia Pacific	+65-6586-1555

Other International	818-878-4507

Email: support@ind.alcatel.com

Internet: Customers with Alcatel service agreements may open cases 24 hours a day via Alcatel’s support

web page at: http://eservice.ind.alcatel.com.

Upon opening a case, customers will receive a case number and may review, update, or escalate support cases on-line. Please specify the severity level of the issue per the definitions below. For fastest resolu- tion, please have telnet or dial-in access, hardware configuration—module type and revision by slot, soft- ware revision, and configuration file available for each switch.

Severity 1 Production network is down resulting in critical impact on business—no workaround available.

Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.

Severity 3 Network performance is slow or impaired—no loss of connectivity or data.

Severity 4 Information or assistance on product feature, functionality, configuration, or installation.

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OmniSwitch 6800/6850/9000—Release 6.1.3.R01

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Alcatel-Lucent 6850, 9000, 6800 user manual Technical Support, Region Phone Number

Contents

Page OmniSwitch 6800 Series Getting Started guide Related Documentation Upgrade Instructions for 6.1.3.R01 OmniSwitch 9000 Series OmniSwitch 6800 SeriesOmniSwitch 6850 Series Memory Requirements New Hardware Supported New Chassis Management Module CMM OS9800-CMM Gigabit Ethernet Transceiver SFP MSA OmniSwitch 9000 OS-IP-SHELF PoE Power ShelfOmniSwitch 9600 Support for PS-510W AC/PS-360W AC Dual Speed Ethernet Transceivers 100FX Ethernet Transceivers 3.R01 Supported Hardware/Software CombinationsModule Type Part Number Asic Physical New Software Features Feature Platform Software Package Vlan Range Support Software Supported BGP4 PIM-SM 802.1Q 802.1W Rstp Default802.1x Device Classification Access Guardian 802.1Q 2005 Mstp ACL & Layer 3 Security Access Control Lists ACLsAccess Control Lists ACLs for IPv6 Source ipv6 destination ipv6 ipv6 Nh next header flow-label ACL Manager Automatic Vlan Containment AVC Authenticated Switch AccessAuthenticated VLANs Basic IPv4 Routing BGP Graceful Restart Dhcp Relay Command Line Interface CLIBpdu Shutdown Ports Dhcp Option-82 Relay Agent Information Option End User Partitioning Eupm DNS ClientDynamic Vlan Assignment Mobility Generic UDP Relay HTTP/HTTPS Port ConfigurationEthernet Interfaces Health Statistics IP DoS Enhancements Interswitch Protocol AmapIP Multicast Switching Ipms IPv6 NPD IP Multicast Switching Ipms ProxyingIP Route Map Redistribution L2 MAC Address Table Size Enhancement IPX RoutingL2 Dhcp Snooping L2 Static Multicast Addresses Multicast Routing Learned Port Security LPSLink Aggregation static & 802.3ad OSPFv2/OSPFv3 MultinettingNTP Client Per-VLAN Dhcp Relay Partitioned Switch ManagementPolicy Based Routing Permanent Mode Policy Server Management Port Mapping Power over Ethernet PoEQuality of Service QoS Port Mirroring Routing Protocol Preference Redirect Policies Port and Link AggregateRouter Discovery Protocol RDP Secure Shell SSH Secure Shell SSH Public Key AuthenticationSecure Copy SCP SSH Software Supported Operating Systems Server Load Balancing SLB Smart Continuous Switching OmniSwitch 6800/OmniSwitchSmart Continuous Switching OmniSwitch SFlow Source Learning Software Rollback Spanning Tree Switch LoggingText File Configuration Syslog to Multiple Hosts Vlan Stacking and Translation User Definable Loopback InterfaceVlan Range Support VRRPv2/VRRPv3 Web-Based Management WebView Supported Traps Trap Name Platforms Description Trap Name Platforms Description Sion which was active on a slot cannot Trap Name Platforms Description Table gets dropped due to the overload Software Feature Unsupported CLI Commands Unsupported Software FeaturesUnsupported CLI Commands RIP Alcatel IND1Bgp Unsupported MIBsMIB Name Unsupported MIB variables Alcatel IND1AAA Alcatel IND1LAG MIB Name Unsupported MIB variables AlcatelIND1QoS AlcatelIND1Slb MIB Name Unsupported MIB variables AlcatelIND1VlanManager Ietfsnmp Problem Reports Open Problem Reports and Feature ExceptionsCommand Line Interface CLI Rmon SFlow Feature Exceptions Web-Based Management WebView Open Problem Reports and Feature Exceptions Open Problem Reports and Feature Exceptions Layer Autonegotiation Bridging Ethernet Interfaces Open Problem Reports and Feature Exceptions IP Multicast Switching Ipms Group Mobility Link Aggregation Port Mirroring/Monitoring Source Learning Open Problem Reports and Feature Exceptions Open Problem Reports and Feature Exceptions Spanning Tree Open Problem Reports and Feature Exceptions Vlan Stacking Basic IP Routing Dhcp Snooping IPv6 Open Problem Reports and Feature Exceptions Server Load Balancing SLB UDP Relay Advanced Routing Dvmrp OSPFv3 PIM Quality of Service includes ACLs General Policy Manager Security 802.1x Authenticated Switch Access Authenticated VLANs Policy Server Management System Open Problem Reports and Feature Exceptions Chassis Supervision Open Problem Reports and Feature Exceptions Power Over Ethernet Open Problem Reports and Feature Exceptions Hot Swap Time Limitations for OmniSwitch Redundancy / Hot Swap Open Problem Reports and Feature Exceptions Technical Support Region Phone Number