t r o u b l e s h o o t i n g

CombiTouch ERROR CODES

This section is provided for the assistance of qualified technicians only and is not intended for use by untrained or unauthorized service personnel. If your Alto-Shaam®unit is not operating properly, check the following before calling your Authorized Alto-Shaam Service Agent:

☛Check that unit is receiving power. Plug in outlet? Circuit breaker turned on?

Do not attempt to repair or service the oven beyond this point. Contact Alto-Shaam for the nearest authorized service agent. repairs made by any other service agents without prior authorization by Alto-Shaam will void the warranty on the unit.

When the oven malfunctions, an error code will appear in the display.

PRESS THE START ICON TO ACKNOWLEDGE THE ERROR.

The icons that begin to flash represent operational modes that are still usable.

When the oven fault is corrected, the Combitherm will return to normal operation.

Error

Error Call Out in Display

Description of Error

Possible Cause

 

Code

 

 

 

 

 

 

 

 

 

E01

Low Water Boiler

Low water level in boiler

— Water supply is shut off.

 

 

 

 

— Low water pressure.

 

 

 

 

— Generator drain cap missing or loose.

 

 

 

 

— Generator drain pump is not sealing.

 

 

 

 

— Generator drain pump elbow leaking.

 

 

 

 

— Faulty or scaled water level probe.

 

 

 

 

— Faulty or plugged dual solenoid valve assembly.

 

 

 

 

— Wiring or connection issue.

 

 

 

 

— No output to dual solenoid from relay board.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

 

 

E02

Control Temperature High

Relay board surface

— Wiring or connection issue.

 

 

 

temperature too high

— Cooling fan on Relay board assembly is

 

 

 

 

not operating.

 

 

 

 

— Cooling Fan on display board is not operating.

 

 

 

 

— Main Cooling fan is not operating.

 

 

 

 

— Cooling Fan on motor drive is not operating.

 

 

 

 

— Unit is less than 20” from a heat producing source

 

 

 

 

on its left hand side.

 

 

 

 

 

 

E03

Fan Motor Error

Fan motor does not work

— Exhaust hood is not operating properly.

 

 

 

 

— Check LED fl ashes on the Motor Control.

 

 

 

 

— See Motor Control Error Code list.

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan whel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

E04

Fan Motor 2 Error

Lower fan motor on 20•20

— Exhaust hood is not operating properly.

 

 

 

does not work

— Check LED fl ashes on the Motor Control.

 

 

 

 

— See Motor Control Error Code list.

 

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

 

— Fan wheel is not operating.

 

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

 

 

E11

Convection Temperature

Excess oven temperature

Convection Mode & Combi Mode:

 

 

High

 

— Convection Oven contactor(s) stuck closed.

 

 

 

 

— N6 Oven Cavity Temperature probe defective.

 

 

 

 

— N6 Cavity Probe connection problem.

 

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

— Wiring or connection issue.

 

 

 

 

Combi Mode Only:

 

 

 

 

— Insuffi cient water supply into oven for

 

 

 

 

steam production.

 

 

 

 

 

 

 

 

 

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Alto-Shaam 7.14es CombiTouch operation manual CombiTouch Error Codes
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7.14es CombiTouch specifications

The Alto-Shaam 7.14es CombiTouch is a state-of-the-art cooking solution designed to meet the demands of modern commercial kitchens. Combining innovation with user-friendly technology, this combi oven is an essential tool for chefs looking to enhance their culinary capabilities.

One of the standout features of the 7.14es CombiTouch is its versatile cooking modes. The oven offers a unique combination of both steam and convection cooking, allowing chefs to achieve precise results for a variety of dishes. Whether it's roasting, baking, steaming, or finishing, this combi oven adapts to the specific needs of each recipe, making it an invaluable asset for any kitchen.

The CombiTouch interface is another key characteristic of this model. Equipped with a large, intuitive touchscreen display, the oven allows users to easily navigate through programs and settings. The user-friendly interface provides access to a wide range of cooking modes and preset recipes, simplifying the cooking process and reducing the risk of errors. This feature is particularly beneficial for busy kitchens where efficiency and speed are paramount.

In terms of technology, the Alto-Shaam 7.14es incorporates advanced heat distribution methods. The unique design ensures even cooking results by utilizing a combination of humidity control and precise temperature management. This results in beautifully cooked dishes that retain their moisture and flavor.

The oven’s SmartReach technology is another major advancement, allowing for real-time monitoring of internal food temperatures. This ensures that food is cooked to perfection while also enhancing food safety, minimizing the risk of undercooked meals.

Durability is a hallmark of Alto-Shaam equipment, and the 7.14es is no exception. Constructed with high-quality stainless steel, it is designed to withstand the rigors of daily use in a professional kitchen environment. The easy-to-clean surfaces further enhance its practicality and hygiene, making maintenance straightforward.

With its compact size and powerful performance, the Alto-Shaam 7.14es CombiTouch is ideal for restaurants, hotels, and catering companies looking to take their culinary creations to the next level. This combination of versatility, technology, and durability positions the CombiTouch as a leader in the realm of commercial cooking solutions, making it a smart investment for any culinary establishment.
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