t r o u b l e s h o o t i n g

CombiTouch ERROR CODES

This section is provided for the assistance of qualified technicians only and is not intended for use by untrained or unauthorized service personnel. If your Alto-Shaam®unit is not operating properly, check the following before calling your Authorized Alto-Shaam Service Agent:

Check the power flow to the unit. Plug in outlet?

Do not attempt to repair or service the CombiOven beyond this point. Contact Alto-Shaam for the nearest authorized service agent. Repairs made by any other service agents without prior authorization by Alto-Shaam will void the warranty on the unit.

When the oven malfunctions, an error code will appear in the display.

PRESS THE START ICON TO ACKNOWLEDGE THE ERROR.

The icons that begin to flash represent operational modes that are still usable.

When the oven fault is corrected, the Combitherm will return to normal operation.

Error

Error Call Out in Display

Description of Error

Possible Cause

Code

 

 

 

 

 

 

 

E01

Low Water Boiler

Low water level in boiler

— Water supply is shut off.

 

 

 

— Low water pressure.

 

 

 

— Generator drain cap missing or loose.

 

 

 

— Generator drain pump is not sealing.

 

 

 

— Generator drain pump elbow leaking.

 

 

 

— Faulty or scaled water level probe.

 

 

 

— Faulty or plugged dual solenoid valve assembly.

 

 

 

— Wiring or connection issue.

 

 

 

— No output to dual solenoid from relay board.

 

 

 

— Relay board, high voltage is not operating.

 

 

 

 

E02

Control Temperature High

Relay board surface

— Wiring or connection issue.

 

 

temperature too high

— Cooling fan on Relay board assembly is

 

 

 

not operating.

 

 

 

— Cooling Fan on display board is not operating.

 

 

 

— Main Cooling fan is not operating.

 

 

 

— Cooling Fan on motor drive is not operating.

 

 

 

— Unit is less than 20” from a heat producing source

 

 

 

on its left hand side.

 

 

 

 

E03

Fan Motor Error

Fan motor does not work

— Exhaust hood is not operating properly.

 

 

 

— Check LED fl ashes on the Motor Control.

 

 

 

See Motor Control Error Code list.

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

— Fan whel is not operating.

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

E04

Fan Motor 2 Error

Lower fan motor on 20•20

— Exhaust hood is not operating properly.

 

 

does not work

— Check LED fl ashes on the Motor Control.

 

 

 

See Motor Control Error Code list.

 

 

 

— Connection Issue on Hall Effect sensor.

 

 

 

— Fan wheel is not operating.

 

 

 

— Hall sensor does not detect motor rotation.

 

 

 

 

E11

Convection Temperature

Excess oven temperature

Convection Mode & Combi Mode:

 

High

 

— Convection Oven contactor(s) stuck closed.

 

 

 

— N6 Oven Cavity Temperature probe defective.

 

 

 

— N6 Cavity Probe connection problem.

 

 

 

— Relay board, high voltage is not operating.

 

 

 

— Wiring or connection issue.

 

 

 

Combi Mode Only:

 

 

 

— Insuffi cient water supply into oven for

 

 

 

steam production.

 

 

 

 

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Alto-Shaam 7.14es, 7.14ESG operation manual CombiTouch Error Codes

7.14es, 7.14ESG specifications

Alto-Shaam 7.14ESG and 7.14ES are innovative cooking equipment designed to enhance kitchen efficiency and food quality. These commercial convection ovens are ideal for restaurants, catering services, and institutional kitchens, delivering versatility and reliability.

One of the standout features of the Alto-Shaam 7.14ESG and 7.14ES is the patented Halo Heat technology. This unique heating system evenly distributes heat throughout the cooking cavity, ensuring consistent cooking results. Unlike traditional ovens that rely on harsh, direct heat, Halo Heat utilizes gentle, radiant heat, which helps retain moisture while minimizing the risk of overcooking. This technology is especially beneficial for slow-roasting, baking, and other gentle cooking techniques.

Both models come equipped with a robust, user-friendly control system that allows for precise temperature adjustments, making it easy for chefs to achieve their desired cooking results. The digital display provides clear visibility of the cooking settings, ensuring that operators can monitor and adjust temperatures effortlessly.

The Alto-Shaam 7.14ESG variant adds an extra layer of versatility with its steam injection feature. This capability allows for the introduction of humidity into the cooking environment, making it ideal for baking bread, creating tender meats, and even cooking vegetables to perfection. The steam function can be easily toggled on or off, giving chefs flexibility in their cooking methods.

Another notable characteristic of these models is their compact design, which is perfect for kitchens with limited space. Despite their smaller footprint, they offer ample cooking capacity, accommodating multiple trays simultaneously. This space-saving design does not compromise performance, making them an excellent choice for high-traffic kitchens.

Durability is a hallmark of the Alto-Shaam brand. Constructed with high-quality stainless steel, both models are built to withstand the rigors of a busy kitchen environment. The easy-to-clean surfaces and removable racks further enhance their practicality, ensuring that maintenance is straightforward and efficient.

In conclusion, the Alto-Shaam 7.14ESG and 7.14ES models exemplify innovation in commercial cooking equipment. With features like Halo Heat technology, steam injection, user-friendly controls, compact design, and durable construction, these ovens are engineered to meet the demands of modern culinary professionals, setting a new standard in the industry.