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troubleshooting
CT ExprEss sTEp by sTEp opEraTion MANUAL • 53
ERROR CODES
Error
Code
Error Call Out in Display Description of Error Possible Cause
E27 n8 immersion Element
Temperature Too High
immersion element too hot — scale buildup inside steam generator and/or on water
level probe.
— immersion element contactor stuck closed.
— Faulty n8 safety temperature probe.
E34 steam Generator Drain
pump Fault
Water level in steam
generator does not drop
during cleaning program
— scale buildup inside the steam generator and/or
water level probe.
— obstruction on inlet side of steam generator drain
pump.
— boiler steam generator pump not being energized.
— steam generator drain pump defective.
E36 steam Temperature High oven cavity temperature is
too high when operating in
steam mode or combination
mode
— Water supply is not connected or shut off.
— Low water pressure.
— y1 solenoid valve not energized on a call for steam.
— y1 solenoid faulty.
— Flow restrictor obstructed.
— Water injection pipe obstructed.
— steam bypass hose obstructed.
— b5 steam bypass probe dirty or faulty.
E51 no Water in boiler steam generator fi ll error — Water supply is disconnected or shut off.
— Low water pressure.
— boiler drain cap leaking or missing.
— boiler drain pump defective.
— Drain pump elbow leaking.
— Fill solenoid not energized.
— Fill solenoid faulty.
— Connection/wiring error at the solenoid or the
relay board.
— Water level probe connection/wiring error at probe
or the relay board.
— Water level probe requires descaling and/or
replacement.
E53 Fan Motor High
Temperature
Fan motor high limit — Faulty motor high limit connection at relay board.
— obstructed fan wheel.
— Faulty convection motor.
E54 Lower Fan Motor High
Temperature (20•20 unit
size only)
Fan motor high limit — Faulty motor high limit connection at relay board.
— obstructed fan wheel.
— Faulty convection motor.
E55 Vent not open browning valve does not open — browning valve vent motor not being energized.
— alignment issue between motor cam and vent
motor safety switch (micro switch).
— Faulty connection at vent motor, vent motor switch
or relay board.
— Fault vent valve safety switch (micro switch).
— Faulty vent motor.
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