Product Information
Troubleshooting
If problems persist For problems not covered in this manual, or if your problem persists, follow this procedure:
1.Note the serial number and date of purchase of the MasterSwitch VM unit. Contact Customer Support at a phone number or address on the back cover of this user guide (see
APC Worldwide Customer Support on page 38).
2.Be prepared to provide a description of the problem. A technician will help solve the problem over the phone, if possible, or will give you a Return Material Authorization (RMA) number.
3.If the MasterSwitch VM unit is under warranty, repairs or replacement is free of charge. If the warranty has expired, there will be a charge for repair or replacement.
4.Pack the MasterSwitch VM unit carefully to avoid damage in transit. Damage sustained in transit is not covered under the warranty. Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, daytime phone number, and check (if applicable).
5.Mark the RMA number clearly on the outside of the shipping carton. The factory will not accept any materials without this marking.
6.Return the MasterSwitch VM unit by insured, prepaid carrier to the address provided by the Customer Support technician.
MasterSwitch VM User’s Guide | 32 |
