Chapter 4. Problem solving
This chapter contains procedures that help you troubleshoot problems and optimize the performance of your adapter.
Starting the troubleshooting process
If you cannot successfully install the adapter or the adapter does not operate properly, perform the following steps:
vIf yours is the first station on the ring, make sure that AutoSense is disabled.
vRefer to the following table. Locate the symptom that best describes the problem.
Symptom | Solution |
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Problem with adapter operation
Problem indicated by the adapter LEDs
Problem with loading the drivers
Unable to communicate with the network
See “Using Troubleshooting Utility” and
“Running adapter diagnostics” on page 42. See “Understanding the adapter LEDs and labels” on page 43.
See “Solving problems with driver installation” on page 45.
See “Solving an adapter communication problem” on page 46.
This chapter includes the following topics:
Section | Page |
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Using Troubleshooting Utility | 37 |
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Running adapter diagnostics | 42 |
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Understanding the adapter LEDs and labels | 43 |
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Solving problems with driver installation | 45 |
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Solving an adapter communication problem | 46 |
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Using PCISETUP | 46 |
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Contacting IBM product support | 47 |
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Downloading code from the Web | 47 |
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Tech tips and frequently asked questions | 47 |
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Other performance enhancements | 47 |
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Using Troubleshooting Utility
Troubleshooting Utility is an application that you can use to collect information about your system to help diagnose problems with your
Troubleshooting Utility helps you identify and solve network problems that involve the adapter. It analyzes your system and all
© Copyright IBM Corp. 2000 | 37 |
