IBM 16/4 Token-Ring manual Installing Troubleshooting Utility, Starting Troubleshooting Utility

provides detailed information about your system to enable your network administrator or other support personnel to efficiently assist you. You can also use it to create a Diagnostic diskette.

If Troubleshooting Utility verifies that your adapter is working correctly, yet you are still having networking problems, you should use Windows Help to verify that the correct services and protocols are installed for your network.

Installing Troubleshooting Utility

You need the self-extracting installation package TRSHOOT.EXE in order to install Troubleshooting Utility. You can obtain this package from the adapter CD-ROM or the Web. For Windows 9x systems, the package automatically installs an IBM LAN Adapter Management IOCTL driver as a Windows protocol.

To install Troubleshooting Utility, run the software package executable and follow the instructions on the installation wizard windows.

A folder containing Troubleshooting Utility, Troubleshooting Utility Help, and a deinstall icon are copied to your computer.

Starting Troubleshooting Utility

You can use Troubleshooting Utility in the wizard mode or expert mode. The wizard mode provides a series of windows that guide you through the troubleshooting process. The expert mode is for more advanced users.

To start Troubleshooting Utility, perform the following steps.

1.Select Start → Programs → Troubleshooting Utility → Troubleshooting Utility.

2.Select one of the following options:

vSelect the Wizard button to run the Wizard. The Wizard provides a series of windows that guide you through the troubleshooting process.

vSelect the Expert button to display a dialog box with tabs for each troubleshooting process task.

Using Troubleshooting Utility

In the wizard mode, Troubleshooting Utility displays windows for performing troubleshooting tasks.

In the expert mode, Troubleshooting Utility displays a dialog box with tabs for performing troubleshooting tasks.

Window / Tab	Task
Adapter Analysis	Summarizes the adapter’s operational status. See“Viewing
	adapter analysis information” on page 39.
NIC Status	Displays status information about the instances of the drivers
	installed in your system. See “Viewing NIC status” on page 39.
Event Log	Displays any logged messages about your adapter. See
	“Viewing the event log” on page 41.
Build Diagnostic Diskette	Gives you access to functions for building a Diagnostic
	diskette. See “Building a Diagnostic diskette” on page 41.

38IBM 16/4 Token-Ring PCI Management Adapter