American Power Conversion WMR1000B Verify your connection to the Wireless Mobile Router

Troubleshooting

TROUBLESHOOTING

The information outlined in this section describes some useful steps for getting your computer and the Wireless Mobile Router online. Before contacting Technical Support, ensure you have applied the correct information in all setup screens presented in this manual. Additionally, check for firmware upgrades and other information at APC’s Technical Support website (www.apc.com/support).

A. Verify your connection to the Wireless Mobile Router

If you are unable to access the Wireless Mobile Router’s web-based administration pages, you may not be properly connected or configured. The screens presented in this section are from a notebook computer running Windows 2000, but the same steps apply to Windows 95/98/Me/ XP.

To determine your TCP/IP configuration status, proceed as follows:

1.Click Start, then choose Run.

2.Type cmd or command to open a DOS prompt.

3.In the DOS window, type ipconfig and verify the information that is displayed (Figure 63).

4.If your computer is setup for DHCP, your TCP/IP configuration should be similar to the information displayed:

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IP Address: 192.168.2.X (x is number between 2 and 254)

Subnet: 255.255.255.0

Gateway: 192.168.2.1

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