CHAPTER 4: TROUBLESHOOTING
Condition | PowerView Message | Reason | Corrective Action |
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General Fault | Input circuit breaker | The input circuit breaker on the | Option 1: If this occurs in |
(continued) | tripped open. | UPS tripped open. Input voltage is | conjunction with an overload |
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| disconnected from the UPS. | condition, decrease the load |
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| and reset the breaker. |
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| Option 2: If no overload |
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| condition exists, reset the |
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| breaker. If the breaker trips |
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| open again, call contract |
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| service provider or APC |
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| Technical Support. |
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| System level fan failed. | A cooling fan in the UPS frame | Call contract service provider |
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| failed. | or APC Technical Support. |
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| The Redundant | The intelligence module in the | Replace the intelligence |
| Intelligence Module (IM) | lower IM slot has failed or is not | module. Refer to module |
| is in control. | installed. The intelligence module | replacement procedure. |
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| in the upper IM slot is managing all |
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| activity. |
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| IIC | The communications between the | Call contract service provider |
| communications failed. | MIM and at least one other module | or APC Technical Support. |
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| failed. |
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