CHAPTER 4: TROUBLESHOOTING
Troubleshooting
The PowerView reports various messages on the display, including alarm status and changes in system configuration. This section lists all the PowerView display messages, the reason for the message, and the appropriate corrective action.
Contact APC Technical Support Staff for assistance with complex UPS problems. Refer to the APC Web site at http://www.apc.com for a location near you.
Messages may occur simultaneously. If this happens, be sure to review all of the messages for a better understanding of the system condition.
Condition | PowerView Message |
| Reason |
| Corrective Action |
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#Pwr modules changed |
| At least one power module has |
| No corrective action | |
| since last ON. |
| been added or removed from the |
| necessary. Proceed with the |
|
|
| UPS since the last time the Pwr |
| |
|
|
| ON command was issued. |
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|
| #Batteries changed since |
| At least one battery module has |
|
|
| last ON. |
| been added or removed from the |
|
|
|
|
| UPS since the last time the Pwr |
|
|
|
|
| ON command was issued. |
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| No Redundant |
| There is no redundant intelligence |
| Proceed with the |
| Intelligence Module (IM). |
| module installed and working. |
| abort the |
|
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| new IM. |
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| Note: Without two functioning |
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| IMs, there is no redundancy in |
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| the event of an IM failure. |
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| Batt capacity less than |
| The battery capacity of the UPS is |
| Option 1: Abort the |
| Return Batt Cap. |
| less than the |
| and allow batteries to |
|
|
| minimum battery capacity required |
| recharge. |
|
|
| to turn on the load. |
| Option 2: Continue |
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| |
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| with less than minimum |
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| battery capacity. |
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| Input Freq outside |
| The input frequency to the UPS is |
| Option 1: Improve the |
| configured range. |
| outside the configured range. The |
| frequency of the incoming |
|
|
| output frequency will not |
| voltage. |
|
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| synchronize with the input |
| Option 2: Widen the range of |
|
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| frequency. Normal bypass is not |
| |
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| the acceptable incoming | |
|
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| available. The system will start on- |
| |
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|
| frequency with the | |
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| battery. |
| |
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| PowerView. | |
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| |
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| (Startup>Setup>OuputFreq) |
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| Option 3: Proceed with start- |
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| up. Normal bypass is not |
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| available and system may |
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| start on battery power. |
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15
