CHAPTER 4: TROUBLESHOOTING
Condition | PowerView Message | Reason |
| Corrective Action |
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General Fault | On Battery. | The UPS is in the |
| No corrective action is |
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| mode. The battery modules are |
| necessary. |
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| being discharged. |
| Note: The runtime duration is |
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| |
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| limited. Prepare to shutdown |
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| the UPS and the load |
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| equipment, or restore |
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| incoming voltage. |
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| Need Bat Replacement. | One or more battery modules are |
| Refer to module replacement |
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| in need of replacement. |
| procedure. |
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| UPS Fault. | A fault has occurred in a power |
| Call your contract service |
|
| module. The UPS Fault message |
| provider or APC Technical |
|
| always occurs when there is a bad |
| Support. |
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| power module failure message. |
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| Shutdown or unable to | The UPS has shutdown because |
| Option 1: Reduce the load to |
| transfer to Batt due to | an overload occurred and bypass |
| eliminate overload. |
| overload. | is not available. |
| Option 2: If possible, add |
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| |
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| power modules to eliminate |
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| overload. |
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| Option 3: Replace failed |
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| power modules to eliminate |
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| overload. |
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| Note: If bypass is not |
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| available because of a power |
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| failure, wait for power to be |
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| restored. If there is a utility |
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| problem, have it corrected. |
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| Load Shutdown from | The UPS shut the load down while |
| Correct the input voltage |
| Bypass. Input Freq/Volts | it was on bypass due to the input |
| problem. |
| outside limits. | power going out of the acceptable |
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| range. |
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| Fault, Battery Charger | The battery charger in one or |
| Refer to module replacement |
| Failure. | more power module(s) failed. |
| procedure. |
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| Fault, Bypass Relay | The bypass relay has |
| Call your contract service |
| Malfunction. | malfunctioned. |
| provider or APC Technical |
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|
| Support. |
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| Fault, Internal Temp | The temperature of one or more |
| Replace the overheated |
| exceeded normal limits. | battery modules is too hot. |
| module. Refer to module |
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| replacement procedure. |
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19
