Returning a Product
RMA Number , “Attention" Sheet, and Invoice
If your product needs to be returned, the technical support representative will give you a Return Material Authorization (RMA) number.
◊Record the RMA number for your own records.
◊Write the RMA number on your package label.
◊Fill Out the Return Form on back of the yellow sheet marked “Attention!’ A complete form will greatly reduce the time it takes to return your package.
◊Attach a copy of your original invoice to the form.
*Warning~ If you don't include an invoice, products will be treated as out of warranty products and will be returned to you C.O.D. for the amount of the service charge.
A completed form should look something like the one below.