Accessing the AP Support Prompt | Aruba Networks Aruba AP 60/61

TroubleshootingA

This appendix discusses troubleshooting tools and procedures available for the Aruba AP 60/61. Troubleshooting should be limited to the information provided below.

CAUTION: This AP contains no user accessible components. Do not attempt to disassemble the Aruba AP 60/61. If this AP does not operate properly, contact Aruba Technical Support (contact information is contained in “Troubleshooting”). No maintenance (beyond keeping the AP clean and dust free) is required. To clean the Aruba AP 60/61, use a static-free, dry cloth.

After provisioning and deployment, the Aruba AP 60/61 can be configured and managed through the Mobility Controller. However, the Aruba AP 60/61 includes built-in troubleshooting features for situations where the Mobility Controller commands are unable to diagnose AP problems.

This appendix describes using the built-in AP support prompt for troubleshooting.

Accessing the AP Support Prompt

Depending on your network topology, the built-in AP Support prompt can be accessed using the AP serial console port or through the Mobility Controller using the Serial Over Ethernet (SOE) interface or using Telnet from a remote management station.

Direct SPOE Connection to Mobility Controller

This method requires that the Aruba AP 60/61 is connected directly to an SPOE-compatible network port on the Mobility Controller (see “Connecting Required Cables” on page 28).

1.Telnet to the Mobility Controller Serial-Over-Ethernet (SOE) interface.

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Installation Guide

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Aruba Networks Aruba AP 60/61 manual Accessing the AP Support Prompt, Direct Spoe Connection to Mobility Controller

Contents

Aruba AP 60/61 Access Point Trademarks Aruba Wireless Networks, Inc. All rights reserved Contents Appendix B Port Specifications Introduction1 Front View Antenna fixtures for Wireless Communications Air Vents Indicator LEDs1Aruba AP 60/61 LEDs State Description FE Port DC Power Socket Mounting Slots Back View Kensington Security Slot Aruba AP Setup ProcessFold-Out Stand Provisioning Access Points Aruba Discovery Protocol AP Reprovisioning AP Provisioning 1Provisioning Tab 2Port Range Screen Requirements Manual Provisioning Provisioning Access Points Console Access to the AP Connecting the Console Terminal 1Console Terminal Settings Dram 32 MB Apboot setenv servername aruba-master Setting Aruba AP 60/61 Parameters My network uses direct IP addresses instead of DNS Apboot save apboot boot Provisioning Access Points Mounting the Aruba AP 60/61 AP Deployment 1Aruba AP 60/61 Mounting Options Aruba 60 Detachable Antennas Aruba Description Gain Manufacturer Dbi 1FCC-Approved Detachable Antennas AP-ANT-8 2Aruba AP 60/61Fold-Out Stand Free-Standing Placement 3Mounting Screw Specifications Using the Built-In Mounting Slots 4Hanging the Aruba AP 60/61 on Screws Using the Optional Mounting Kits Selecting an FE Cable Connecting Required Cables Connecting Cables & Power Selecting an Antenna Maintenance Direct Spoe Connection to Mobility Controller Accessing the AP Support Prompt Baud Rate Data Bits Parity Stop Bits Flow Control 9600 None Table A-1Console Terminal SettingsDirect Terminal Connection Remote Telnet Connection Setting Telnet Access AP Support Access LevelsUser Commands Privileged Commands Resetting the AP to Factory Defaults Troubleshooting Figure B-1Aruba AP 60/61 FE Port FE Port Serial Breakout Adapter DB-9 SpecificationTable B-1Console Terminal Settings To Network Specifications To AP Specifications Port Specifications FCC Class B ComplianceUnited States RSS-210 CanadaRF Radiation Exposure Statement Radio Frequency Interference Requirements Indoor Restriction for 5GHz Frequency Range Vcci Class B JapanEurope Product Specifications Measurement Certifications Ethernet Compatibility Product FeaturesRadio Characteristics Product Label Optional Items Power Over EthernetPackage Contents Physical Description Figure C-1Part Number AP-60 Aruba AP-60 Access Point Description 802.11a 802.11b 802.11g Table C-1AP-60 802.11 Specifications ACK Able C-1 AP-60 802.11 Specifications Bssid Able C-2 AP-60 Characteristics AP-60 Characteristics Table C-2AP-60 Characteristics Aruba AP-61 Access Point Table C-3AP-61 802.11 Specifications Able C-4 AP-61 Characteristics Able C-3 AP-61 802.11 Specifications Able C-4 AP-61 Characteristics Related Documents Table C-4AP-61 Characteristics Table C-5Text Conventions Text Conventions Table C-5Text Conventions Telephone Numbers Contacting Aruba Networks Proper Disposal of Aruba Equipment Product Specifications Aruba AP 60/61 W . a r u b a n e t w o r k s . c o m