10-1 Five Simple Checks
If you are experiencing a problem, first check the five
simple things below. If none of these are the problem,
continue troubleshooting using the remainder of this
section as a guide.
Can the antenna see the satellite?
The antenna requires an unobstructed view of the
southern sky to receive satellite TV signals. Common
causes of blockage include trees, buildings, bridges,
or mountains.
Excessive dirt or moisture on the antenna dome?
Dirt buildup or moisture on the dome can reduce
satellite reception. Clean the exterior of the dome
periodically. In addition, if you have a TracVision R6,
keep DewShield set to AUTO to ensure optimum
reception (see Section 9-2 on page 9.4).
Is It Raining Cats and Dogs?
Heavy rain or snow can weaken satellite TV signals.
Reception should improve once the inclement
weather subsides.
Does the TV Display “Please Call Ext. 722”?
If you can only access the preview channels, such as
channel 100, while all other channels show a message
to call Ext. 722, the receiver may have lost its
activation data. To fix this problem, call DIRECTV
customer service at 1-800-DIRECTV (347-3288). Be
sure the antenna is tracking the satellite when you call.
Are the Receiver and TV Connected and Turned On?
Make sure the power switch on the front of the KVH
mobile receiver/controller is turned on (VOLTAGE
light is lit green). Also make sure your TV is turned
on and set up for the satellite input. Finally, check the
connecting cables to ensure none have come loose.
54-0376
Troubleshooting
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You can also try resetting the receiver:
1. Stop in a blockage-free area.
2. Turn off the receiver’s power switch (on
the front panel, not on the remote).
3. Wait one minute, then turn the receiver’s
power switch back on.
4. If the TracVision antenna is turned off,
turn it on (press SAT then PWR).
5. Wait one minute for initialization.
10.3