54-0376
Troubleshooting
Receiver Lost Activation Information
If you can only access the DIRECTV preview
channels, such as channel 100, while all other
channels show a message to call Ext. 722, and you
have already activated the receiver, the receiver may
have lost its stored activation data. This may occur if
the receiver is left idle (does not receive a satellite
signal) for an extended period of time. To fix this
problem, please call DIRECTV customer service at
1-800-DIRECTV (347-3288). You will need to provide
your phone number. Be sure the TracVision system is
turned on, has a clear view of the sky, and is tuned to the
DIRECTV preview channel before you call. The system
will receive a signal from the satellite to fix the problem.
Proper Component Button Not Pressed
To operate the satellite TV system using the remote
control, first press the remote control’s SATbutton.
The remote control will not operate the receiver
unless the SAT button is active. To operate a
component other than the satellite receiver, first press
the corresponding component button on the remote
control. For example, to operate the TV monitor using
the remote control, first press the TV button.
INPUT Button Not Set to Satellite Source
If satellite programming is not displayed on your TV,
you may have selected an alternate video input. Press
the remote control’s TV button. Then press the
remote’s INPUT button until the correct satellite input
is displayed.
Audio/Video System Not Set Up Properly
If satellite programming is not displayed on your TV,
you may have the wrong input selected on your
audio/video system. Try switching to another input
(for example, VIDEO 1 or VIDEO 2; AUX1, AUX2, or
A/V) whichever input is assigned to the mobile
receiver. In addition, ensure that the audio/video
system is powered on.
System Locked by Passcode
If you can only access Family list channels, and the
lock icon ( ) appears under the date/time, the
system has been locked with a passcode. For details
on unlocking the system, see Section 7-1, “Locking &
Unlocking the System,” on page 7.3. If no channels are
assigned to the Family list, no channels can be viewed
without first unlocking the system
10.7