ASA Electronics TVR6 10-2 Troubleshooting Matrix

DIRECTV Mobile Receiver/Controller User’s Guide

System does not power on

No video on TV screen

Intermittent picture for short intervals

System works at rest, but not on the move

System does not find satellite

System restarts itself

Receiver beeps continuously at startup

Snowy DIRECTV television picture

Picture jumbled or freezing

Remote does not work

Remote does not operate other component

Only Preview channels are accessible

Local channels are not accessible

Satellite coverage issue

Weak satellite signal

Antenna faulty

Receiver faulty

Satellite signal blocked

POSSIBLE CAUSE

SYMPTOM

Remote control batteries dead

Receiver locked up

Receiver power switch turned off

Loose cable connectors

Receiver not activated

Proper component button not pressed

INPUT button not set to satellite source

System locked by passcode

Remote control not programmed

Blown fuse

XX X X X X

X X

XXXX XX

XX

XXX XX

X

X

X

X

XX

X

X

X

X

X

X

XX X

X

XX X X

X

X

X

XX

X

Audio/video system not set up properly

Program Guide load interrupted

RF converter too close to receiver

X

X

Audio/video system faulty

X

X

X

X

X

X

Receiver lost activation information

X

Insufficient power

X

X

X

X

X

X

Favorite channel list active

X

Outside Designated Market Area (DMA)

X

X

X

X

XX

X

X

System not set up for all satellites

X

X

X

Some channels are not accessible

Audio is noisy

Ground loop generating electrical noise

XX X

10-2 Troubleshooting Matrix

54-0376

10.4

Contents

Main DIRECTV Mobile Receiver/Controller Users Guide 54-0376 ii Important Safety Instructions - Please Read WARNING! Do Not Attempt Repairs Yourself Avoid Driver Distraction Federal Communications Commission (FCC) Regulatory Information for Vehicle Use iv 54-0376 Receiver/Controller Activation 1-866-551-8004 Technical Support Page Table of Contents 1 Introduction . . . . . . . . . . . . . . . . . . . .1.1 2 Getting Started . . . . . . . . . . . . . . . . . .2.1 3 Using the Remote Control . . . . . . . . . . .3.1 4 Overview of Onscreen Displays . . . . . . .4.1 7 Using Access Controls . . . . . . . . . . . . .7.1 8 Other Menu Functions . . . . . . . . . . . . .8.1 9 Antenna Controls . . . . . . . . . . . . . . . . .9.1 10 Troubleshooting . . . . . . . . . . . . . . . . .10.1 Appendices . . . . . . . . . . . . . . . . . . . . . . .A.1 1 Introduction 1-1 Using this Manual Format Conventions 1-2 System Overview 1-3 Receiving Satellite TV Signals Page 2 Getting Started 2-1 Turning On the Antenna Why Does the Receiver Beep? 2-3 Turning Off the Antenna 2-4 Viewing a Program Description 2-2 Changing Channels Page 54-0376 3.3 Using the Remote Control TracVision Remote Control 3-1 Remote Control Functions Page Page Page Page + 3-2 Programming the Remote Control to Operate Other Components 3-3 Controlling Multiple Receivers 3-4 Installing the Remote Control Batteries Page 4-1 The Channel Banner 4-2 The Program Guide 4-3 The Menu System To move the highlight: To select a menu item: To exit a menu or cancel an action: Overview of Onscreen Displays 4.8 Overview of Onscreen Displays (TracVision R6 only) Page 5-1 Program Guide Styles Selecting a Guide Style Grid Guide Logo Guide 5-2 Using the Program Guide 5-3 Using the OneLine Guide To display the OneLine Guide: To move the highlight: To show the OneLine Guide for a specific channel: To view a programs description: 5-4 Using TurboTune for Quick Access to Favorite Channels Setting TurboTune Channels Adding the Current Channel to TurboTune Selecting a Channel from TurboTune Renaming TurboTune Groups 5-5 Setting Guide Preferences Guide Style Picture In Guide Guide Zoom Multi-Color Channel Sort Page Page 6-1 Using Favorite Channel Lists Creating a Channel List Switching Between Favorite Lists Renaming a Channel List Generating an Auto Set List Adding and Removing Channels To add all available channels to a favorite list: To remove all channels from a favorite list: To add or delete individual channels from a favorite list: Finding New Channels 6-2 Filtering the Program Guide 6-3 Selecting Guide Times 6-4 Using WatchWizard to Search for Programs Performing a Search Viewing Search Results Using the Channels Search Page 7-1 Locking & Unlocking the System Locking the Receiver Overriding the System Lock Unlocking the System 7-2 Setting Ratings Limits 7-3 Setting Time Limits 54-0376 7.7 Using Access Controls Setting Maximum Viewing Hours 6. Highlight the OK button and press SELECT. Saturday Viewing Time Limit Setting Allowable Viewing Times 8 Other Menu Functions 8-1 Adjusting Audio Settings Default Audio and Alternate Audio Audio Balance 8-2 Adjusting Video Settings Screen Ratio Menu Centering Color Scheme Translucency 8-3 Using the Program Director to Schedule Future Programs Scheduling an Event from the Program Guide Scheduling an Event from the Program Director Page Deleting a Scheduled Event 8-4 Reading Mail from DIRECTV Reading Your Messages Erasing a Message 8-5 Setting System Preferences Menu Language Time Zone Daylight Saving Banner Style APG Load Type 8-6 Advanced System Setup Functions Install Signal Page 9 Antenna Controls 9-1 Viewing Current Settings 9-2 Turning DewShield On/Off TracVision R6 Systems Only 9-3 Turning the Beeper On/Off 9-4 Designating the Receiver as Primary or Secondary Primary Receiver Secondary Receiver ANTENNA Light on Secondary Receivers 9-5 Switching Satellites Automatic Switching Manual Switching 9-6 Changing the List of Available Satellites 10 Troubleshooting 10-1 Five Simple Checks 10-2 Troubleshooting Matrix 10.4 Blown Fuse Insufficient Power 10-3 Causes and Solutions to Common Problems Receiver Power Switch Turned Off Loose Cable Connectors Satellite Signal Blocked Satellite Coverage Issue Weak Satellite Signal Receiver Not Activated Receiver Lost Activation Information Proper Component Button Not Pressed INPUT Button Not Set to Satellite Source Audio/Video System Not Set Up Properly System Locked by Passcode Favorite Channel List Active Remote Control Not Programmed Program Guide Load Interrupted Receiver Locked Up Outside Designated Market Area (DMA) Ground Loop Generating Electrical Noise Audio/Video System Faulty Antenna or Receiver Faulty RF Converter Too Close to Receiver Remote Control Batteries Dead 10-4 System Status Lights Troubleshooting ANTENNA Light Indications RECEIVER Light Indications 10-5 Viewing Diagnostic Information 10-6 Viewing Serial Numbers 10-7 Viewing Software Versions 10-8 Technical Support Phone: 401-847-3327 E-mail: techs@kvh.com Appendices Appendix A System Wiring Diagrams A.4 Wiring Diagram for a Single Mobile Receiver/Controller To Antenna RF Converter KVH Mobile Receiver/Controller Single Mobile Receiver/Controller A.6 SECONDARY PRIMARY ANTENNA Stacked Signals Wiring Diagram for Two Mobile Receiver/Controllers Two Mobile Receiver/Controllers SECONDARY PRIMARY ANTENNA SECONDARY PRIMARY Secondary KVH Mobile Receiver/Controller #2 (12VDC) A.8 Wiring Diagram for Three Mobile Receiver/Controllers Three Mobile Receiver/Controllers To Antenna KVH Mobile Receiver/Controller (12VDC) DC Block (40V) Splitter SECONDARY PRIMARY NOT USED Destacker Standard-Def Home Receiver (AC) One Mobile Receiver/Controller and One Standard-Def Home Receiver To Antenna KVH Mobile Receiver/Controller (12VDC) DC Block (40V) Splitter SECONDARY PRIMARY Stacked Signal Stacked Signal Standard-Def Home Receiver #2 (AC) A.12 Wiring Diagram for One Mobile Receiver/Controller and Two Standard-Def Home Receivers One Mobile Receiver/Controller and Two Standard-Def Home Receivers SECONDARY PRIMARY Destacker Standard-Def Home Receiver (AC) Stacked Signals A.14 Wiring Diagram for Two Mobile Receiver/Controllers and One Standard-Def Home Receiver Two Mobile Receiver/Controllers and One Standard-Def Home Receiver SATELLITE IN 1 OUT TO TV TVANT/CABLE IN (NOT SATELLITE) RL AUDIO VIDEO S-VIDEO DIGITAL AUDIO OUT PHONE JACK SATELLITE IN 2 SATELLITE IN 2 A.16 Wiring Diagram for One Mobile Receiver/Controller and One Standard-Def DVR One Mobile Receiver/Controller and One Standard-Def DVR SATELLITE IN 1 OUT TO TV Multiswitch TVANT/CABLE IN (NOT SATELLITE) RL AUDIO VIDEO S-VIDEO OUT 1 OUT 4OUT 3OUT 2 A.18 One Mobile Receiver/Controller, One Standard- Def Home Receiver, and One Standard-Def DVR SECONDARY PRIMARY Standard-Def Digital Video Recorder, DVR (AC) SECONDARY PRIMARY Stacked Signals A.20 Wiring Diagram for Two Mobile Receiver/Controllers and One Standard-Def DVR Two Mobile Receiver/Controllers and One Standard-Def DVR Appendix B Elevation Maps A.23 Elevation Maps Elevation Map for Satellite 101 Elevation Map for Satellite 110 A.24 Elevation Maps Elevation Map for Satellite 119 A.26 Elevation Map for Satellite 72.5 Index A B C See activate receiver D E C-H F G I J K L M P R P-R S T U V T-W W