AUDIX Voice Power

2

Initial Implementation

 

Assigning Services to Channels

Integrated Systems

 

 

 

 

 

 

 

 

Integrated systems indicate to AUDIX Voice Power whether a call is direct

 

coverage. Channels that are assigned either Call Answer or Voice Mail get

 

Voice Mail for direct calls and Call Answer for coverage calls. To use a

 

channel for both Call Answer and Voice Mail, the channel should be assigned

.

Call Answer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 2-1shows what service a call receives, depending on what service is

 

assigned to the channel, and whether the call is direct or coverage.

 

Table 2-1.

Actual Service Provided on Integrated Systems

 

 

 

 

 

 

Actual Service

 

Assigned Service

 

Direct Call

 

 

Coverage Call

 

Auto Attendant

Auto Attendant

 

 

Auto Attendant

 

 

 

 

 

 

 

 

 

 

Call Answer

 

 

 

Voice Mail

 

 

Call Answer

 

 

 

 

 

 

 

 

 

 

Voice Mail

 

 

 

Voice Mail

 

 

Call Answer

 

 

 

 

 

 

 

 

 

Message Drop

Message Drop

 

 

Message Drop

 

Information

 

 

 

Information

 

 

Information

If there are not enough channels to dedicate some to Voice Mail, the available channels can be divided between Call Answer and Automated Attendant.

2-1

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AT&T 2.1.1 manual Assigning Services to Channels, Actual Service Provided on Integrated Systems